Towing, Service, and Transport Dispatcher / Manager

Gary’s Garage provides towing, recovery, repair, and hauling services to our customers throughout the Northeast. We are seeking an experienced service advisor/dispatcher. Dispatchers are responsible for providing scheduling, communication and support for scheduling of shop work, transportation, towing, and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling/invoicing both major and minor repairs and overhauls as well as ongoing preventative maintenance work, emergency repairs, service calls, transportation, and towing. Your ability to work effectively under pressure is a must.

Responsibilities:

• Answer phones and receive requests for service, quotes and installation.
• Confirm with customer scheduling of work.
• Track progress, check work status of field technicians and drivers to ensure the timely servicing of customer orders.
• Schedule, route and assign work to shop service technicians and drivers.
• Opens and update work orders.
• Analyze customer problems and prepare reports and problem logs as requested.
• Assists in time card entries, reviewing, closing and invoicing work orders.
• Maintains customer files.
• Passes on lead for work to other team members.
• Communicates with the billing department to ensure financial obligations are met.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Flexible to work after hours when needed to meet customer needs.
• Able to read a map
• Knowledge of Capital District and surrounding counties
• Previous dispatching experience is helpful
• Basic automotive knowledge including issues with batteries, tires, etc is a plus
• Performs related duties as assigned.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast paced service environment.

Preferred Skills and Competencies

• Heavy diesel repair, equipment, freight transport, towing knowledge a plus

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Garys Garage is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity.

Job Type: Full-time

Pay: $48,400.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Tuition reimbursement

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person