Track And Trace Specialist

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Track & Trace Representative - Orlando, FL

As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally correspondence with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
Maintain an outbound call volume of 100 calls per day

Skills/Abilities:

1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills

Education and Experience:

High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus

Benefits:

$17 -$18 per hour
Full-time: 40 hours per week
On-site training and career development
Paid holidays and paid time off
Insurance benefits including but not limited to: Health, vision, dental, life, and disability
401(k) Plan

Any offer of employment will be contingent upon the potential hire having completed their COVID19 Vaccination before starting. The company will consider accommodations for disability and religious-based reasons. You will be required to provide proof of vaccination if an offer of employment is accepted.

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