Trailer and Dispatch Manager

Job Summary
The Trailer and Dispatch Manager is responsible for overseeing company-wide trailer scheduling, delivery, and dispatch operations across multiple regions. This includes negotiating, managing, and forecasting the movement of empty and loaded trailers between markets, maintaining visibility of trailer inventory, and ensuring timely delivery to and from retail locations, warehouses, and donation centers. The role also provides leadership and oversight to the dispatch teams in each region, ensuring consistent communication with drivers and donors, efficient routing, and adherence to safety and service standards. The Trailer and Dispatch Manager will work closely with regional and local transportation leadership to align trailer logistics and dispatch performance with company goals.
Key Responsibilities

• Oversee all aspects of trailer scheduling, allocation, and movement across regions to ensure efficient utilization and timely deliveries.
• Manage dispatch operations across multiple locations, ensuring consistency, accuracy, and professionalism in all donor and driver interactions.
• Supervise Lead Dispatchers and provide direction, training, and support to ensure efficient daily operations.
• Maintain visibility and reporting of trailer levels, locations, and condition across all markets.
• Collaborate with regional and local leadership to coordinate trailer needs for donation centers, retail stores, and outbound shipping.
• Analyze dispatch and trailer data to identify opportunities for efficiency, cost reduction, and service improvement.
• Ensure compliance with all safety, DOT, and company standards in daily operations.
• Support the implementation of new systems, tools, and processes related to trailer management and dispatching.
• Attend leadership and operations meetings to align on priorities, performance, and planning.
• Represent the organization’s mission and service standards through effective leadership, communication, and professionalism.

Qualifications

• Proven experience in trailer logistics, dispatch operations, or fleet management preferred.
• Strong leadership skills with experience managing multi-site or remote teams.
• Excellent organizational and communication abilities with a focus on operational execution.
• Proficiency in dispatch or fleet management software and Microsoft Office applications.
• Ability to work in a fast-paced environment and adapt to shifting priorities.
• Flexibility in schedule to meet operational needs.
• High school diploma or GED required; additional education in logistics or transportation management preferred.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer or dispatch station.
• Must be able to lift up to 25 pounds occasionally to move office materials or assist with trailer inspections.
• Occasional exposure to warehouse or yard environments requiring walking on uneven surfaces or in varying weather conditions.
• Ability to travel between markets or dispatch centers as needed.
• Must maintain visual and auditory acuity to communicate effectively and review dispatch and trailer data accurately.
• Ability to travel up to 20% of the time to dispatch centers, warehouses, and field locations as needed.

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language Requirements
Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position entails interactions with customers, donors, and colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, reading street signs, as well as the ability to communicate verbally and in writing in English, is necessary.

Other Requirements
Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.
Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.
Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure customer satisfaction, even if they cannot meet the customer's request.
Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.
Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.
Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.
Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.
Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.
Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.