Trainee Engineer

The Laptop Trainee Engineer will assist senior engineers in diagnosing, troubleshooting, and resolving hardware and basic software issues in laptops and desktops. The role requires a strong willingness to learn, good communication skills, and the ability to follow technical instructions.

Assist in basic troubleshooting of laptop and desktop hardware issues (No Power, No Display, Keyboard, Touchpad, HDD/SSD, RAM issues, etc.).

Support senior engineers with part replacement such as battery, RAM, storage devices, display panels, motherboard components, etc.

Perform OS installation, driver updates, and basic software setup.

Log cases accurately in the ticketing tool as per process.

Maintain proper documentation of repairs, part usage, and system status.

Coordinate with team leads for pending cases, escalations, and follow-up.

Ensure systems are tested after repair and meet quality standards.

Follow company processes and adhere to client SLAs.

Maintain tools, ESD precautions, and safety guidelines.

Provide on-site or remote support as required.

Minimum qualification: 12th Pass + Hardware Diploma / ITI / Graduate in IT or similar (Preferred).

Basic understanding of laptop and desktop hardware components.

Knowledge of OS installation (Windows/Linux basics) is an advantage.

Good communication and willingness to learn.

Ability to work under supervision and meet timelines.

Problem-solving attitude and customer-oriented behavior.

Basic networking knowledge (LAN, IP, Wi-Fi).

Knowledge of BIOS, drivers, and firmware updates.

Hands-on practice in assembly/disassembly of laptops.

Experience from training institute or internship is a plus.

Field support / On-site support depending on project need.

May require travel within the assigned region.

Should be flexible to work in shifts if required.

As per company norms / project budget.