Trainer – E-Commerce – Kolkata, India

If you are exploring a BPO trainer job vacancy in Kolkata or looking to grow your career in call center learning and development teams within an E-commerce customer experience operation, this role offers the chance to shape skills, strengthen capability, and elevate performance across teams. Fusion CX is hiring a Trainer who brings structure, clarity, and energy to the learning environment. Join us now!

Job Description:

About the Role

The Trainer is responsible for delivering end-to-end training programs that support onboarding, upskilling, performance improvement, and operational readiness. You will design training content, facilitate classroom and blended modules, support nesting performance, and collaborate with operations to address learning needs across the floor.

Key Responsibilities

• Deliver classroom and blended training sessions for new hires and existing team members.
• Conduct refresher programs to strengthen core customer service, process knowledge, and product understanding.
• Prepare, update, and design training materials aligned with business requirements.
• Generate training reports and maintain accurate documentation.
• Provide floor support to reinforce learning and ensure smooth transition from training to operations.
• Coordinate with different LOBs to complete Training Needs Analysis (TNA).
• Conduct feedback sessions and performance discussions as required.
• Partner with operations to resolve training-related queries and recommend capability improvements.
• Support BQM initiatives and ensure nesting compliance.
  Responsibilities may evolve based on business requirements.

Job Requirements:

• Education: Graduation
• Strong communication and presentation skills.
• Experience in training or learning facilitation preferred.
• Ability to create structured training content and deliver engaging sessions.
• Good stakeholder management across training, operations, and quality teams.
• Comfortable working in a fast-paced operations environment with defined throughput goals.

Why Join Fusion CX?

Kolkata is home to a vibrant and growing CX talent ecosystem, and this role places you at the heart of capability building.

• Lead impactful training programs that shape learner success.
• Work closely with operations and quality teams to drive continuous improvement.
• Contribute to a culture where growth, learning, and teamwork are central.

If you are searching for a trainer job vacancy in Kolkata or want to advance your career in BPO training or call center learning and development process, this opportunity offers both structure and growth.