Trainer, Learning and development

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Prerequisite: Willing to work Nights / flexible schedules / shifts

• Act as a supervisor for Process Assistants and Ops Ambassadors with new hires
• Deliver Instructor training, observation and coaching to the INFC standard
• Ensure training records are kept up to date through the console
• Ensure IN training materials are kept and delivered against IN standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• All tests/ audits are completed and responses are tracked
• Organise (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analysing data
• Attend meetings when required and provide information required
• Work in partnership with the site PxT partners to improve new hire performance
• Support IN/ Zonal level projects with feedback and improvements

Top Skills to be a Successful Trainer

• Able to work independently and autonomously
• Interpersonal Skills and Composure (networking skills)
• Well-honed communications skills, including presentation skills
• Well-developed observational and analytical skills
• Able to deliver feedback, coaching and deliver training
• Effective time management and team work
• Experience using all MS packages, such as Word, Excel, and Power Point
• Problem Solving
• Fluency in English & Hindi
• Sense of confidentiality
• Instructor experience (internal candidates)
• Process knowledge (internal candidates)

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

• 1+ years of manufacturing or customer-facing environment experience

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