Trainer – Seller Support (Training & Enablement) – Mumbai, India

Are you searching for trainer jobs in Navi Mumbai or learning & development roles in Mumbai, Maharashtra? Fusion CX is hiring a Trainer for a seller support process in Mumbai. This role is ideal for professionals who excel in designing training programs, developing learning content, and improving workforce capability within a dynamic contact center environment. Apply now and join us as a Trainer for the seller support team of a leading client in Fusion CX in Mumbai.

Job Description:

About the Role

As a Trainer – Seller Support, you will evaluate employee performance, identify skill gaps, and design structured learning programs that strengthen operational readiness. You will create engaging training content, conduct delivery sessions, and ensure that all learning materials align with process updates, product changes, and business objectives.

Key Responsibilities

• Assess employee skills, identify training needs, and develop structured training plans.
• Design and deliver training modules, including e-learning, workshops, and classroom sessions.
• Prepare user manuals, learning guides, presentations, and online resources.
• Keep training content updated with new product information, trends, and process revisions.
• Measure training effectiveness through feedback, assessments, and performance metrics.
• Collaborate with subject matter experts and operations teams to ensure training relevance and accuracy.
• Support continuous learning by coaching teams and reinforcing key behaviors.
• Maintain structured documentation of training plans, attendance, assessments, and reports.
  Note: Responsibilities may evolve based on business needs.

Job Requirements:

• Education: Bachelor’s degree in any relevant field.
• Experience: Minimum 2 years of experience as a trainer in e-commerce, seller support, or customer service domains.
• Prior experience supporting e-commerce seller support or sales processes is required.
• Strong presentation, communication, and interpersonal skills.
• Proficiency with multimedia learning tools and training platforms.
• Familiarity with Learning Management Systems (LMS).
• Proficiency in Microsoft Office Suite or similar software.
• Ability to manage multiple training batches in a fast-paced WFO environment.

Why Join Fusion CX?

Be part of a learning-focused team that shapes performance and service excellence.

• Lead impactful training programs that improve agent capability and customer experience.
• Work closely with operations and SMEs to deliver high-quality enablement.
• Build expertise in instructional design, content development, and digital learning tools.
• Grow your career within a supportive, performance-driven organization in Maharashtra.

If you are looking for trainer jobs in Mumbai or want to advance your learning & development career in Maharashtra, apply now and help empower teams at Fusion CX.