FIND_THE_RIGHTJOB.
Trainer- (Service Excellence )
Dubai, United Arab Emirates
- Define and steer subsequent improvement plan.
- Manage training coverage efficiently.
- TNI and TNA to be done effectively.
- Review customer complaints.
- Skill CSEs to meet customer expectations.
- Conduct on-the-job Training.
- Develop educational material and organize training sessions.
- Train new hires during induction (customer orientation) in partnership with L&D team
- Maintaining training dashboard.
- Monthly review with THs, CHs & Senior Management.
- Plan and conduct cost effective training activities.
- Keep self-updated on market trending.
- Educate team about DHA & MOH expectations.
- Organize sessions on technical training including business critical topics
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