Trainer - Telecom Customer Care Executive - Repair Center

Roles and Responsibilities

• Conduct training sessions effectively as per the ACLP for each job roles
• Ensure parent and local community engagement and employer linkages for the program delivery.
• Liaison with superiors and engagement with public agencies and local authorities, including coordinates relating to memberships for the center.
• Coordinates activities of the center with other stakeholders to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications.
• Supports in preparing periodic reports and records on center progress, status, or other special reports for project reporting.
• Supports superiors for developing improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action.
• Confers with and advises staff, students, and others to provide technical advice, problem-solving assistance, answers to questions, center goals, and policy interpretations.
• Serves as center representative during projects by responding to and resolving emergency situations and ensuring all aspects of projects/events are implemented and controlled according to plans. Coordinates project logistics.
• Perform assigned program activities as per project deliverables.
• Manage adherence to proper attendance management of trainees.

Required Qualifications & Skills

• Bachelor’s or higher degree in a relevant field or Diploma in Hotel management
• 2 years of on-the-job experience in the same industry. Work experience as a customer service executive or customer care executive or similar and 2 years of experience for adult learners in similar fields (voice, non-voice, content moderation, and customer care)
• Experience in relevant domain is a must
• Experience with technologies and best practices for instructional manuals and teaching platforms

Core Competencies

• Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources to provide training
• Capacity building and training skills
• Fluency in English (both oral and written)
• Excellent Communication, Interpersonal skills & facilitation skills
• Strong computer skills (Microsoft Word, Excel and PowerPoint)
• Must be familiar with local language

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• How Many Years of Training Experience you have?

Work Location: In person