Training and Development Manager

The HR Training & Development Manager is responsible for designing, implementing, and managing training and development programs to enhance employee performance, service quality, and operational efficiency across Food & Beverage operations. This role ensures staff are trained in compliance, service standards, safety, and leadership development in line with company objectives and brand standards.

Key Responsibilities -

Training & Development

• Develop and implement structured training programs for F&B staff including service staff, kitchen teams, supervisors, and management
• Conduct training needs analysis based on operational gaps, performance reviews, and business goals
• Design onboarding, induction, and probationary training programs for new hires
• Coordinate and deliver training on customer service excellence, food safety, hygiene, SOPs, and company policies
• Develop leadership and supervisory training programs for team leaders and managers

Performance & Talent Development

• Support performance evaluation processes and identify skill gaps
• Work closely with Operations and HR teams to align training with performance outcomes
• Create individual development plans (IDPs) for high-potential employees
• Support succession planning and internal promotion programs

Compliance & Industry Standards

• Ensure compliance with food safety, hygiene, health & safety, and labor regulations
• Maintain training records and certifications (HACCP, food handling, safety training, etc.)
• Ensure all training programs meet local labor law and hospitality industry requirements

Training Evaluation & Reporting

• Measure training effectiveness using KPIs, assessments, and feedback
• Prepare training reports for management, including ROI and improvement recommendations
• Continuously improve training content based on feedback and operational needs

Collaboration & Strategy

• Collaborate with Operations, HR, and Senior Management to support business growth
• Manage external training providers and internal trainers
• Develop training calendars and manage training budgets

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Training & Development, Hospitality Management, or related field
• Minimum 5–8 years of HR training experience, preferably within the Food & Beverage or hospitality industry
• Strong knowledge of F&B operations, service standards, and kitchen workflows
• Experience in designing and delivering training programs at multiple operational levels
• Knowledge of labor laws, food safety standards, and compliance requirements

Skills & Competencies

• Strong presentation, coaching, and facilitation skills
• Excellent communication and stakeholder management abilities
• Analytical mindset with attention to performance metrics
• Leadership development and change management expertise
• Ability to work in fast-paced, multi-outlet environments

Working Conditions

• May require travel between outlets/locations
• Flexible working hours based on operational needs

Job Type: Full-time