Training and Development Representative

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position:

Under supervision, with latitude for independent initiative and judgment, assists in the planning, development, and implementation of training and staff development programs to enhance technical, professional, and management skills and knowledge in order to attain the optimization of human resource management and utilization.

Examples Of Typical Tasks

• Confers with management to gain knowledge of identified work situations requiring training and development.
• Reviews training needs in order to develop instructional materials for on-the-job training and other instructional needs that may be pertinent.
• Works with Department Heads in preparation of training curricula. Identifies purpose and objectives, selects materials and instructional procedures.
• Formulates teaching outlines in conformance with selected instructional methods utilizing knowledge of specified training and development needs and effectiveness of such training methods as individual coaching, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Conducts general or specialized training sessions covering such areas concerned with new employees’ orientation, specific on-the-job training, promotional development, upgrading, retraining, leadership, management development and other such adaptations to changes in policies, procedures, regulations and new technologies.
• Maintains liaison relationships and discusses training content and techniques with various levels of operational personnel.
• Reviews and recommends methods to improve acquired skills and techniques.

Minimum Qualifications

• A baccalaureate degree from an accredited college or university in Education, Psychology, Personnel Administration, Business Administration, Management or related discipline; and
• One year of experience in employee development and training programs in a health care facility, business, educational, governmental organization or other fields related to training, development and analysis, or training in implementation of operational or management systems; and
• Knowledge of the principles of training, psychology of learning, applications and the ability to instruct and motivate; and
• Ability to communicate orally and relate to others; and
• Proficient writing and research skills; or
• A satisfactory combination of education, training and experience indicating the ability to perform satisfactorily.

Department Preferences

• Experience with PeopleSoft ELM.
• Proficiency in Microsoft Office, Word, Excel transactions including but not limited to v-lookups, filters, pivot tables and charts.
• Experience managing and coordinating training/education programs and records management.
• Ability to manage and efficiently plan work, maintain good interpersonal relations and work cross-functionally with various internal teams.
• Two – four years of experience managing training/educational programs and records management.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.