Training Manager

Description:

• Support the onboarding and continuous development of retail teams, store managers, and supervisors across all locations.
• Ensure all staff are trained in brand history, seasonal collections, materials, craftsmanship, storytelling techniques, and interpersonal skills to deliver a refined and emotionally intelligent client experience.
• Deploy a wide variety of training methods.
• Work with global or regional teams to ensure a consistent training experience aligned with the brand’s identity and luxury positioning.Monitor and evaluate the effectiveness and success of the training program.
• Track training effectiveness through KPIs, feedback, and in-store performance metrics. Identify gaps and update programs accordingly.
• Provide opportunities for ongoing development.
• Resolve any specific problems and tailor training programs as necessary.
• Maintain a keen understanding of training trends, developments and best practices.

Requirements:

• Bachelor’s degree in Business, or related major from a reputable university.
• Deep knowledge of the high-end fashion industry, luxury clientele expectations, and premium customer service practices.
• Ability to motivate, inspire, and influence employees at all levels.
• Proven experience developing and delivering engaging, interactive training sessions both in-person and digitally.
• Fluency in English is a must.
• Excellent communication and decision-making skills.

Job Type: Full-time