Training Manager

About the Opportunity:

Role: Training Manager

Level: Manager

Reporting To: Vice President - Holidays

Location: Gurugram

About the Function:

With a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.

As a leading name in the leisure travel space, MMT Holidays serves over 3 lakh travelers annually. Our offerings span both domestic and international markets, covering more than 50 destinations worldwide. With a strong focus on delivering seamless and memorable travel experiences, we have become a trusted choice for holiday packages among Indian travelers.

About the role:

The Training Lead will play a pivotal role in enhancing the skills, knowledge, and performance of our sales & supply teams, empowering them to achieve sales targets and excel in customer& supplier relationships.

This role will develop, implement, and oversee a comprehensive training program designed to equip team members with the tools and knowledge necessary for success in an ever evolving market and a complex ecosystem. This role requires a strategic mindset, an understanding of sales, travel ecosystem and hospitality dynamics, and a hands-on approach to design effective & deliver impactful training solutions.

What will you be doing:

Training Program Development & Execution:

• Design and execute a structured training framework for new hires and ongoing development of the relevant business teams. For supply teams, the focus would be on managing supplier ecosystem, stakeholder management. For sales, on sales techniques, market knowledge, product expertise, and customer relationship management. For operations teams, focus would be on process excellence and customer service.
• Partner with leadership to assess team skills gaps and implement targeted training programs for various experience levels, from entry-level to senior level roles across functions.

Content Creation & Delivery:

• Develop and deliver high-quality training materials, including presentations, workshops, elearning modules, and guides that are engaging and effective in meeting the team’s needs.
• Regularly update training content to reflect new trends, products, and best practices within the industry.

Onboarding & Continuous Learning:

• Lead the onboarding process for new team members, ensuring they are well-equipped with foundational knowledge and skills from day one.
• Create a continuous learning environment, implementing periodic refresher training, skillbuilding sessions, and advanced training programs to nurture talent and support career progression within the team.

Performance Tracking & Analysis:

• Develop and use metrics to evaluate training effectiveness and impact on business performance, making data-driven adjustments to improve training outcomes.
• Conduct assessments and evaluations post-training to monitor progress and retention, adjusting strategies to maximize long-term knowledge retention and skill application.

Collaboration & Stakeholder Management:

• Collaborate with Holidays leadership, Product, Marketing, and HR teams to align training with business goals, new product launches, and seasonal requirements.
• Act as a bridge between remote workforce and corporate office, ensuring alignment of training objectives across different geographies and segments.

Leadership & Team Development:

• Mentor and guide junior trainers, providing direction and feedback to improve their facilitation and training development skills.
• Foster an inclusive and positive training culture that encourages learning, adaptability, and performance excellence.

Qualification & Experience:

MBA from reputed institute with 5-7 years of extensive experience in training, content creation and design, strategic planning, content redesign, ensuring impactful and effective outcomes.

Key Success Factors for the Role:

• Strategic & Analytical Mindset: Able to assess team needs, identify gaps, and develop tailored training interventions.
• Adaptability & Innovation: Keeps up with industry trends and is innovative in training approaches.
• Leadership & Influence: Motivates and inspires, influencing others to achieve high standards of performance.