Training Manager , Amazon Last Mile Training Team

Training Manager, Amazon Last Mile Training Team

At Amazon, our mission is to be the most customer-centric company on earth. To achieve this, we seek talented, bright, and driven individuals. If you're interested in helping us build the premier online shopping platform, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Learning department as a Last Mile Training Manager.

The Last Mile Training Manager actively participates within a region and oversees the coordination and execution of training for hourly employees and leadership onboarding/development activities, utilizing network-developed programs.

Successful candidates will demonstrate a hands-on approach, understanding of instructional design, a data-driven mindset, and strong knowledge of Last Mile Logistics/distribution operations. Effective presentation and persuasion skills are essential, as this role requires influencing without authority.

The responsibilities of the Last Mile Training Manager include:

1. Leading a team of trainers and/or Learning Coordinators, including deployment, development, and productivity management.
2. Acting as a proactive liaison with internal customers and the Operations Learning team to positively impact safety, quality, productivity, and customer experience metrics.
3. Partnering with operations leaders to identify training needs and schedule training to meet production forecasts and labor requirements.
4. Implementing and ensuring the consistent use of network standard training programs within the fulfillment center.
5. Managing and customizing training content to meet local needs and tracking compliance.
6. Analyzing data to suggest improvements for training and operations.
7. Implementing standard training programs for associates, managers, and trainers, including needs analysis, skills development, cross-training, and technical training.
8. Driving continuous improvement through coordination of activities in partnership with operations leaders.

Basic qualifications include a Bachelor's Degree from an accredited university or 5+ years of Amazon experience, 5+ years of related experience, coaching experience, data analytics skills, proficiency in MS Office, and project management skills. Preferred qualifications include a Master's Degree, progression in Training/Learning Management roles, adaptability to fast-paced environments, and experience with Kaizen/Continuous Improvement.

For more information on workplace accommodations, visit this link . Amazon is an equal opportunity employer and values diversity.