Training Officer – Facilities Management

Job Title: Training Officer – Facilities Management

Department: Training & Development
Company: Power Group Facilities Management

Job Purpose:

To support Power Group Facilities Management’s vision of delivering smart, sustainable, and technology-driven service excellence by implementing and coordinating effective training programs for housekeeping, cleaning, and FM operations teams.
The role focuses on ensuring staff competence, compliance with international cleaning standards such as BICSc, ISSA, and GBAC, and continuous improvement in service delivery across all facilities management contracts.

Key Responsibilities:

• Assist in the development and delivery of training programs for cleaning, housekeeping, and FM operational staff.
• Conduct on-site and classroom training sessions on cleaning techniques, equipment handling, safety procedures, and customer service.
• Implement and monitor training aligned with BICSc, ISSA, and GBAC standards.
• Support in the creation and update of Standard Operating Procedures (SOPs), checklists, and training materials.
• Coordinate induction and onboarding training for new employees and subcontractors.
• Maintain training records, attendance logs, and skill assessment reports in line with internal and external audit requirements.
• Use Learning Management System (LMS) and digital tools to assign, track, and evaluate training modules.
• Conduct site visits and refresher sessions to ensure consistent performance and service quality.
• Promote awareness on health, safety, sustainability, and infection prevention across all FM divisions.
• Work closely with Operations, Quality, and HR teams to align training outcomes with client expectations and company KPIs.

Qualifications & Experience:

• Diploma or Bachelor’s degree in Facilities Management, Hospitality, or Training & Development.
• Minimum 2–3 years of experience in training or housekeeping supervision within the Facilities Management or cleaning industry.
• Familiarity with BICSc, ISSA, and GBAC standards is highly preferred.
• Proficient in training delivery, LMS usage, and Microsoft Office tools.
• Excellent communication, presentation, and organizational skills.
• Ability to manage multilingual and multicultural teams.

Preferred Certifications:

• BICSc Certification or Assessor Level
• GBAC Certified Technician
• Train-the-Trainer (TOT) Certification
• Health & Safety or Infection Control Training