Training Site Liaison- Bilingual (Spanish)

Training Site Liaison- Bilingual (Spanish)

Hauppauge, NY

This is a full-time, in-person position based out of our Hauppauge, NY location.

Note: Training will be held out of our Long Island City (LIC) location for 2-3 weeks. Candidate must be able to commute to LIC for training.

Pay: $20.00-$21.00 per hour

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Training Site Liaison is responsible for the functions and day to day needs of operating a remote training site.

**Bilingual in Spanish preferred.

Key Responsibilities:

• Assists all persons that come into the site, applicants with questions and registering, existing employees with questions for any department, assist with Mobile App, Viventium, ID, etc.

• Manage, assist and translate with document/application completion, and collect necessary documents to facilitate employment and provide these documents to the Onboarding Department.

• Liaison between field employees and office employees for all departments in LIC.

• Assists in setting up physical classroom, preparing and providing. documentation required by instructor to conduct training, OBRA and/or Orientation classes.

• Maintains and distributes PPE as required.

• Maintains a stock of needed supplies/forms for office and provides to field employees as needed.

• Collects any compliance and other related documents and forwards them to the appropriate Department in LIC.

• Assists Nurse Instructor in signing in and out of students.

• Collects all completed classroom documentation and forwards to Field Human Resource Department.

• Call Handling and Customer Service.

• Assists with translations and document completion during classes/orientation, etc.

• Adhere to the Organization’s documentation and care procedures and standards of personal and professional conduct.

• Cooperates with team supervisors and performs additional tasks as assigned.

• Perform other tasks as requested and necessary.

Skills and Abilities:

• Exceptional customer service and professional demeanor.

• Excellent communication skills including active listening.

• Excellent attention to detail.

• Ability to handle a large volume of calls/In-person visits and prioritize follow up.

• Strong organizational and time management skills.

• Excellent interpersonal skills.

• Solid problem-solving and critical thinking skills.

• Ability to always maintain confidentiality and discretion.

• Ability to work both independently and as part of a team.

• Ability to see a task through its completion.

• Ability to learn new software.

• Ability to travel between locations as needed.

Qualifications:

• At least 18 years of age.

• Minimum of high school education or a General Education Development certificate (GED).

• Proficiency in Microsoft Office Suite computer skills.

• Understanding of the Home Health Care field/ market a plus.

• Prior experience in a Call Center environment a plus.

• Bilingual-Spanish preferred.

Working Conditions:

• This position operates in an office environment.

• Able to perceive and follow written instructions, verify, documents and log in information accurately.

• Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc.

• Able to document information on software portal.

• Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.

• Able to remain sedentary for prolong periods of time.

• Able to lift up to 25 pounds at times.

Pay: $20.00-$21.00 per hour

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.