Training Specialist - Bayut Academy & Product

Job Title

Training & Customer Success Specialist

About the Company

and dubizzle are iconic homegrown brands with a strong presence across the seven emirates in the UAE, connecting millions of users and delivering the best online search experience.

Responsibilities

• Deliver engaging Bayut Academy workshops across the UAE in both Arabic and English, tailored to various experience levels.
• Serve as a role model in upholding Bayut Academy's tone, training quality, and learning experience standards.
• Adapt delivery style to match Bayut Academy's tone of voice and audience needs while maintaining high engagement and professionalism.
• Facilitate both in person and online training sessions, ensuring smooth logistics, timing, and audience interaction.
• Coordinate with the training manager on developing new modules or refreshing existing sessions to improve learner outcomes.
• Support content refinement and suggest enhancements based on learner feedback, staying up to date with market trends.
• Keep training content relevant and accurate by staying current with Bayut and dubizzle product developments, real estate regulations, and market trends.
• Apply real estate and platform knowledge to make sessions practical and relatable, highlighting relevant Bayut products where applicable.
• Step into product training delivery when required, demonstrating strong command over all Bayut and dubizzle tools.
• Support initiatives that drive adoption of Bayut and dubizzle products by translating platform features into practical strategies for agencies and their teams.
• Coach clients on best practices to boost adoption of Bayut and dubizzle products, especially with agents and admins.
• Support the sales team in training new and existing clients.
• Support sales and account management teams with onboarding and ongoing training for new and existing clients.
• Assist with gathering feedback, testimonials, identifying recurring issues, and addressing these with the product team.
• Introduce and make use of engaging and interactive tools and platforms, e.g. Kahoot, polls, and role plays, to interact with clients.
• Co mentor team members by sharing best practices, offering feedback, and supporting them in workshop delivery, maintaining Bayut Academy voice.
• Demonstrate a collaborative attitude and actively contribute to team discussions and brainstorming.
• Ensure timely training reminder calls/emails are executed for training attendees.
• Track training sessions delivered, capture feedback where required, and log attendance metrics.
• Ensure training materials and session resources are prepared and available for all workshops and training sessions.
• Provide suggestions to improve internal delivery processes, training documentation, and reporting.
• Participate in department and team syncs to share learnings and align on company objectives.

Requirements

• Bachelor's degree preferred.
• 3-5 years of relevant experience.
• Fluency in both English and Arabic.
• Role will be primarily based in Dubai with occasional travel to Abu Dhabi for events.
• Background in real estate (preferred), adult learning principles, and creating learning materials strongly desired but not required.
• Ability to promote a strong and professional presence in front of small and large groups comprised of agents, marketing managers, sales directors, and managing directors.
• Strong written and verbal skills in Arabic and English, with the ability to shift communication depending on the audience.
• Ability to embrace change within the organisation in a professional and upbeat manner.
• Exceptional interpersonal and presentation skills.
• Ability to improve and create instructional design materials.
• A go getter who looks for opportunities and areas to improve, proactive and self motivated.
• Collaborative team player who works well with internal stakeholders.
• Highly presentable with a responsible and professional attitude.
• Desire to learn, grow, and help improve the training department, working across multiple departments as needed.
• Someone who takes full ownership of tasks and materials assigned, honest and innovative in approach.
• Ability to multitask, prioritise, and manage time effectively.

Benefits

• A fast paced, high performing team.
• Multicultural environment with over 60 nationalities.
• Competitive tax free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the emirates.
• Rewards & recognitions.
• Learning & development opportunities.

Equal Opportunity

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.