Training Specialist – Massachusetts

Description

Key Responsibilities

• Deliver comprehensive, role-based training to Impruvon end users to ensure successful adoption and compliant use of the Impruvon platform, including navigation, workflow execution, documentation accuracy, quality metric monitoring, and MAP performance reporting.
• Ensure training reinforces compliance with MAP reporting, documentation accuracy, audit preparedness, and quality incentive requirements.
• Maintain active MAP Trainer certification (or obtain certification within established timeframe).
Translate MAP regulatory and performance requirements into clear, operational workflows within the Impruvon platform.

• Design structured, role-based training curricula for administrative and staff roles.
• Develop and maintain high-quality training materials, including:
  • Instructor-led presentations
  • Facilitator guides
  • End-user documentation
  • Compliance-focused job aids
  • FAQs
  • Self-service and on-demand training modules
Update materials proactively to reflect MAP program updates, regulatory changes, and product enhancements.

• Conduct in-person and virtual training sessions during new provider onboarding, program expansion, and product updates.
• Support providers in integrating MAP requirements into day-to-day documentation and workflow processes.
• Identify adoption gaps and compliance risks in partnership with the Customer Success team.
Reinforce best practices for data integrity, quality measure tracking, and performance reporting.

• Collaborate with Massachusetts Customer Success Managers to:
  • Assess provider readiness and training needs
  • Support implementation timelines
  • Reinforce accountability around MAP performance measures
Partner with MAP State Agency leads, CSMs, and Impruvon Product team to ensure training content aligns with system functionality and regulatory intent.

• Gather provider feedback to strengthen training effectiveness and usability.
• Monitor training outcomes and adoption metrics to identify improvement opportunities.
• Contribute to scalable training frameworks that support consistent MAP compliance across providers.
• Serve as a subject matter expert on MAP workflows within the Impruvon platform.

• Training Completion: Required end users trained on schedule during onboarding and updates.
• Platform Adoption: Increased correct use of MAP-aligned workflows in the Impruvon platform.
Training Effectiveness:
• 4/5 average post-training satisfaction score.
• Content Timeliness: Training materials updated promptly following MAP or product changes.

Skills, Knowledge and Experience

• MAP Certified Trainer or willingness to obtain certification upon hire (required).
• Experience designing and delivering training curricula for end users of a healthcare SaaS platform.
• Experience building and maintaining comprehensive training materials (presentations, documentation, FAQs, job aids, self-service resources).
• Experience conducting structured training sessions both in-person and virtually.
• Strong understanding of healthcare documentation standards and compliance-driven workflows.
• Excellent written and verbal communication skills with the ability to translate regulatory requirements into practical guidance.
• Ability to collaborate cross-functionally within a Customer Success organization.
• Ability to travel up to 30% within Massachusetts to support on-site provider training and onboarding.

• Experience working with Massachusetts IDD providers and/or familiarity with EOHHS departments.
• Experience supporting value-based care initiatives or quality incentive programs.
• Background in healthcare operations, compliance, quality management, or healthcare IT.
• Familiarity with adult learning principles and instructional design methodologies.
• Experience preparing organizations for audits, reporting requirements, or performance reviews.

Benefits

• $75,000 - $90,000 per year based on experience
• Competitive compensation aligned with experience
• Health, dental, and vision insurance
• Flexible PTO and holidays
• Flexible work environment with opportunities for remote work
• Professional development and learning opportunities
A mission-driven culture where your work directly impacts lives

About Impruvon Health