Transaction Quality Assurance Analyst

The Candidate should possess

• Minimum 5 years work experience as a Transactional Quality Auditor/MIS specialist/Quality associate involved in implementation of basic Quality framework elements for a Healthcare / Insurance processes
• Expert knowledge in handling Excel and should have good exposure in analytics
• Good knowledge in preparing power point presentations
• Ability to collate data/information from different sources and work on Management reports without any error
• Facilitate process improvement meetings along with respective team in a domain to achieve the desired results
• Provides inputs based on data analysis for process improvements using Quality tools
• Good communication skills with an ability to present during the routine Quality forums
• Skills to perform as an individual player with ability to build rapport with the delivery stakeholders and work along with delivery team
• Good knowledge in performing error analysis (RCA) and present insights. Implement corrective and preventive actions to control the causes
• Working knowledge in basic Quality Framework elements like Risk Management/FMEA/ISO Audits etc would be a good value add skill
• Should be a quick learner, should have capabilities in identifying improvement opportunities in process
• Work experience on Lean / Six sigma methodology would be a value add

Preference: Yellow belt trained and certified with background experience in Healthcare / Insurance processes