Transactions Analyst

Join a dynamic team leading the way in ATM reliability, where your expertise will help keep 15,000 ATMs running smoothly nationwide and ensure millions of customers have reliable access to their funds every day. Be the critical link between fast-paced problem solving and exceptional client service in a role that makes a real impact!

As a Transaction Analyst in the ATM Monitoring team, you will be responsible for overseeing and managing issues across a nationwide network of 15,000 ATMs, ensuring prompt resolution of network, hardware, software, supply, access, and facilities concerns. This role requires close collaboration with internal teams and external partners, proactive problem-solving, and clear communication to deliver exceptional operational support and maintain high standards of ATM service reliability. You will utilize multiple systems and product expertise to resolve complex inquiries, escalate concerns as needed, and contribute to ongoing process improvements.

Job responsibilities:

• Monitor ATM incidents to ensure timely resolution and accurate documentation.
• Research ATM performance and health to proactively identify and resolve failures.
• Request or escalate vendor service and cash replenishment as needed.
• Analyze issues using multiple systems to determine root causes and solutions.
• Escalate concerns to appropriate teams or vendor partners for rapid resolution.
• Communicate effectively with internal teams and external partners to coordinate issue resolution.
• Exercise independent decision-making to resolve issues and support team members.
• Identify and report risk trends and patterns to management or partners.
• Participate in ongoing service and process education to maintain operational excellence.
• Provide feedback and suggestions for continuous process improvement.
• Demonstrate shared values and foster a positive, collaborative work environment.

Required qualifications, capabilities, and skills:

• Technical qualifications or skills related to ATM operations
• Demonstrated excellent verbal and written communication skills with the ability to communicate effectively across all levels of leadership
• Strong organizational skills and ability to manage multiple tasks simultaneously with strong prioritization and time management skills
• Proven ability to work effectively in a fast-paced environment
• Strong problem-solving and independent decision-making abilities
• Flexible and adaptable to changing business needs
• Self-starter with a proactive approach to tasks
• Team-oriented with a willingness to learn from peers
• Ability to follow complex methods and procedures accurately
• Proficiency in MS Office applications
• Ability to quickly engage and build relationships with internal and external partners

Preferred qualifications, capabilities, and skills:

• Prior training or coaching experience

Work Schedule:

This role is in office, Sunday thru Thursday between the hours of 1:30pm to 10:00pm, and is located in Columbus, OH only. It does not offer relocation assistance or immigration sponsorship.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans