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Transit Dispatcher - Part Time

Blacksburg, United States

General Definition of Work

Performs in a central communications role coordinating, scheduling, and directing bus operators to ensure timely and effective operation of public transit and paratransit services. Work is performed under the supervision of the Transit Lead Dispatcher. This position is classified as an essential position during designated planned or unplanned events.

This position will primarily be involved with dispatching for fixed routes and/or scheduling for demand response. Shifts may be scheduled in the morning, midday, evening, and/or nights on weekdays and/or weekends.

The Town of Blacksburg is an EEO Employer M/F/D/V

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Provide ongoing direction via two-way radio to bus operators to ensure timely arrival and departure of all route buses on route
Assess and evaluate changing traffic conditions and patterns and implement route detours through communications and notifications to bus operators and other Transit staff
Prepare vehicle assignments and coordinate with the Maintenance, ITS and CCS divisions regarding vehicle needs and issues
Arrange vehicles in garage nightly according to assignment plan to ensure organized and efficient morning pullout
Coordinate morning pullout to ensure timely start of morning service
Resolve scheduling issues due to late operators, operator call outs, and open shifts
Approve operator scheduling changes on operator trip sheets and WhenToWork scheduling system and maintain run sheets
Provide dispatching and routing services for fixed-route, demand response, and paratransit as appropriate
Work with Lead Dispatcher, supervisory staff and operators in resolving concerns related to dispatch services
Prepare daily dispatch report detailing key events and actions occurring during the dispatch shift
Create, maintain, and monitor computerized daily manifests/schedules for dispatching and routing transit services; modify and update schedules to improve services
Attend all required safety / staff meetings, trainings, and other meetings when assigned
Maintain and update supporting logs
Monitor computer, mobile data terminals, and the two-way radio for information regarding various issues; notify supervisor of situations requiring attention
Operate fixed route and paratransit vehicles as necessary
Work directly with customers in resolving issues, if necessary

Knowledge, Skills, and Abilities

Comprehensive knowledge of the safe operation of transit buses
Thorough knowledge of the principles and practices of public transit operations dispatching duties
Thorough knowledge of the geography of the service area
Thorough knowledge of area traffic laws
Thorough knowledge of the hazards and safety precautions of large scale operations
General knowledge of computer software applicable to public transit
Ability to plan and schedule the work of rotating staff
Ability to operate transit vehicles safely and efficiently
Ability to establish and maintain effective working relationships with associates, public safety staff, and the general public

Education and Experience

High school diploma or GED is required
Experience in public transit service operations as a transit operator, including some supervisory experience is desirable

Special Requirements

Valid commercial driver's license (Class B with Air Brakes and P endorsement) in the Commonwealth of Virginia with a satisfactory driving record
This is a safety-sensitive position subject to drug and alcohol testing guidelines as set forth by the Federal Transit Administration and the US Department of Transportation in 49 CFR Part 40, and Part 655, as amended
A pre-employment drug screening is required for this position
Drug and alcohol testing guidelines set forth by the U.S. Department of Transportation and Federal Transit Administration, will be followed during the employment period

Physical Requirements

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 50 pounds of force
Work regularly requires speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires sitting, reaching with hands and arms and lifting and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, smelling and pushing or pulling
Work has standard vision requirements
Vocal communication is required for expressing or exchanging ideas by means of the spoken word
Hearing is required to perceive information at normal spoken word levels
Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities
Work occasionally requires working near moving mechanical parts, exposure to fumes or airborne particles and exposure to outdoor weather conditions
Work is generally in a moderately noisy location (e.g. business office, light traffic)

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