Transportation Dispatcher/Scheduler

About the Role

The Scheduler/Dispatcher is a key part of the operations team, ensuring vehicles and drivers are coordinated efficiently to provide safe, reliable transportation services. This role involves daily communication with drivers, problem-solving in real time, and supporting both passengers and staff.

Essential Responsibilities

• Create, refine, and optimize routes for efficiency and reliability
• Provide on-road driver support via radio communications
• Respond quickly to incidents and assist with reroutes or detours
• Facilitate and manage scheduling software
• Monitor service delivery, delays, and interruptions, and work to resolve issues
• Assign vehicles, manage driver report times, and distribute route information
• Perform data entry, reporting, and general recordkeeping
• Answer incoming calls, provide information, and direct inquiries appropriately
• Support overall fleet operations and office staff as needed
• Perform other duties as assigned

Qualifications

• Strong reliability and punctuality are essential
• Valid Ohio Driver’s License and reliable transportation
• Must pass BCI/FBI background check and drug/alcohol testing
• Excellent organizational and multitasking skills
• Strong customer service and communication abilities
• Ability to follow instructions, work independently, and manage time effectively
• Comfortable with Microsoft Office programs and general computer use
• Ability to read and understand manuals, procedures, and correspondence

Why Join Us?

At Sunset Transportation, you’ll be part of a team dedicated to keeping Ashtabula County moving safely and efficiently. Dispatchers and schedulers are the heartbeat of our operations—helping drivers succeed and ensuring passengers reach their destinations on time.

Equal Opportunity Employer: Sunset Transportation is proud to be an equal opportunity employer. We welcome all qualified applicants, including individuals with disabilities.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person