Transportation Field Supervisor

What this job involves:

This is a customer-facing role responsible for providing wayfinding assistance and general transportation information while overseeing interior campus lot operations, including crowd control and efficient traffic flow for a large-scale corporate shuttle system transporting 20,000 Boeing employees daily. Working primarily outdoors (~70% of time), the supervisor ensures smooth operations across a 24/7 transportation network while collaborating with Transportation Customer Service Leads, vendors, and suppliers. The position requires flexibility to cover various shifts and escalate incidents to transportation leadership as needed.

What your day-to-day will look like:

• Working with transportation leadership to maintain optimal service levels in the field
• Managing crowd control and traffic flow in interior campus parking lots during peak shuttle operations
• Interfacing directly with Boeing employees, clients, and customers to ensure positive transportation experiences
• Coordinating with vendors and suppliers to maintain operational efficiency
• Escalating incidents, safety concerns, and operational issues to transportation leadership
• Working collaboratively with Transportation Customer Service Leads on each shift
• Conducting field inspections and maintaining service quality standards
• Adapting to changing operational needs across different shift requirements

Required Qualifications:

• 2+ years of supervisory experience in customer service or operations
• Ability to work outdoors in various weather conditions for extended periods
• Strong communication skills for interacting with diverse stakeholders including employees, clients, and vendors
• Demonstrated ability to manage crowd control and traffic flow operations
• Flexibility to work across multiple shifts and cover operational needs
• Experience with incident management and escalation procedures
• Ability to work effectively in a fast-paced, high-volume environment

Preferred Qualifications:

• Experience in transportation, logistics, or facility operations
• Background in crowd management or traffic control
• Familiarity with large corporate campus environments
• Proven track record of vendor and supplier coordination

Shifts:

• 1st: 6am – 2:30pm
• 2nd: 2pm – 10:30pm
• 3rd: 10pm – 6:30am

Compensation: $26-28/hour + shift differential where applicable

Shift differentials available for 2nd, 3rd, and weekend shifts. Flexibility required to cover shifts as operational needs dictate.

Pay: $54,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person