Transportation Management Center Manager

WSP is currently initiating a search for a Transportation Management Center (TMC) Manager!

This position sits out of Tampa, FL.

The TMC Manager shall support the client with management and coordination of Center Operations. The TMC Manager shall work full-time on-site at the client site. The TMC Manager shall manage the daily operations activities in accordance with the client Standard Operating Procedures (SOPs), protocols, and policies.

The TMC Manager responsibilities include, but are not limited to:

• Day-to-day management of the Operations staff and resources, including problem resolution concerning Operations.
• Ensure that operations are conducted within the design parameters, client SOPs and policies, and industry standards.
• Participate in Incident Management meetings and ensure appropriate interagency coordination.
• Ensure appropriate interagency coordination with other regional operations centers.
• Participate in operations center tours and presentations.
• Attend meetings as directed by the client.
• Prepare monthly reports of performance measures for Operators and Shift Leaders.
• Determine and use existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management.
• Actively collaborate in updates of the client SOPs.
• Actively collaborate in the development and update of Operator training and certification materials to conform to updates in the client SOPs.
• Modify training materials as necessary as a result of system and employee performance analysis.
• Hire, terminate, promote, or evaluate office personnel.
• Oversee Operator training and certification process.
• Ensure adequate Operator staff coverage.
• Provide oversight and work closely as needed as an operations center liaison for all Incident Management Teams and construction Project Managers.
• Assist with operations center public relations activities such as marketing efforts, tours, and presentations, in coordination with the client Contract Manager and Public Information Officer (PIO).
• Preparing recommended presentation materials, speeches, and public speaking engagements for Transportation System Management & Operations (TSM&O) staff and assisting in coaching staff and vendors on handling media and public speaking engagements and inquiries.
• Coordinate, develop agendas, and facilitate various meetings with operations center staff on an asneeded basis.
• Perform all other tasks assigned by the client.

Minimum Qualifications

• Minimum of five (5) years of experience in the operations of a Transportation Management Center facility or similar environment
• Understanding of TSM&O and traffic engineering principles.
• Comprehensive knowledge of Incident Management operations.
• Demonstrated ability to provide formal training to and monitor performance of subordinates.
• Skilled in the use of advanced traffic management system (ATMS) applications.
• Skilled in the use of Windows operating system.
• High level knowledge of Microsoft Word, Excel, and PowerPoint.

The TMC Manager should have, at a minimum, the following:

• Good leadership and interpersonal skills.
• Good understanding of key management concepts.
• Ability to clearly communicate technical information in layman’s terms.
• Ability to work alternate work schedules and be on-call 24 hours/day.
• Ability to write technical reports, manuals, and correspondence.
• Ability to coordinate real-time activities and priorities.
• Able to always maintain a professional demeanor and appearance.
• Ability to clearly communicate technical information in layman’s terms.
• Ability to coordinate real-time activities and priorities.

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