Transportation Operations Coordinator

Position Title: Transportation Operations Coordinator
Company: J. Diamond Inc. dba Agape Travel & Tours
Location: Chesapeake, VA
Employment Type: Full-Time

Position Overview***This position does not offer health insurance***

Agape Travel & Tours is seeking a highly organized and detail-oriented Transportation Operations Coordinator to support our growing transportation management company. This role is critical to ensuring seamless communication between drivers, sales staff, and clients while maintaining accurate trip coordination and operational efficiency.

The ideal candidate is analytical, technologically savvy, highly organized, and proactive, with the ability to manage multiple moving pieces in a fast-paced transportation environment.

This position plays a key role in supporting driver dispatching, customer coordination, and operational strategy to ensure an exceptional client experience.

Key Responsibilities: Dispatch & Driver Coordination

• Assist with driver dispatching and trip assignments
• Communicate trip details, itineraries, and updates to drivers
• Ensure drivers receive accurate trip instructions and schedules
• Monitor trip logistics and resolve operational issues when they arise

Operational Support

• Maintain and organize trip orders, dispatch sheets, and operational records
• Assist in developing and improving dispatch procedures and operational systems
• Support management in analyzing trip logistics and operational efficiency

Customer & Sales Coordination

• Serve as a liaison between customers, sales representatives, and drivers
• Ensure trip details are clearly communicated and executed
• Provide timely updates to clients regarding trip logistics when necessary

Administrative & Data Management

• Maintain accurate trip records in internal systems
• Assist with operational reports and data tracking
• Support office operations with scheduling, documentation, and coordination

Required Skills & Qualifications

• Strong organizational and administrative skills
• Excellent computer proficiency (Microsoft Office, Excel, email systems)
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks and priorities
• Excellent written and verbal communication skills
• Detail-oriented with strong follow-through
• Ability to remain calm and solution-focused in a fast-paced environment

Preferred Experience

• Experience in transportation, logistics, or dispatching
• Background in operations coordination or executive administrative support
• Experience working with drivers, schedules, and logistics planning

Ideal Candidate Traits

The ideal candidate is someone who:

• Is extremely detail-oriented
• Takes initiative and ownership
• Communicates clearly with multiple stakeholders
• Thrives in a fast-moving operations environment
• Is comfortable using technology and data to stay organized

Why This Hire Is Strategic for You

This role becomes the operational glue between:

Sales → Drivers → Customers → Office

Without this role, everything falls on you.

With this role, they become your operations right hand.

Jackie, one more insight from hiring in transportation companies:
You may actually want this role to evolve into an Operations Manager over time.

Many companies hire this role first as:

Operations Coordinator → Operations Manager

If you'd like, I can also give you:

• The exact Indeed post that attracts high performers
• Salary ranges for Virginia
• 3 interview questions that reveal if someone can actually handle dispatch chaos
• A skills test you can give candidates (this is extremely powerful)

Just say the word and I’ll build that for you.

Yes, can you give me the exact Indeed post and I’m definitely going to go with your recommended title

Great choice, Jackie. Transportation Operations Coordinator will attract a much stronger caliber of candidate than something like “dispatcher” or “office assistant.” It signals professional operations responsibility, which is exactly what you want.

Below is a ready-to-copy Indeed job posting that is optimized to attract detail-oriented operations professionals.

Indeed Job Posting

Job Title: Transportation Operations Coordinator
Company: J. Diamond Inc. dba Agape Travel & Tours
Location: Chesapeake, VA
Job Type: Full-Time
Schedule: Monday–Friday | 8:30 AM – 5:00 PM

About Us

Agape Travel & Tours, operated by J. Diamond Inc., is a growing transportation management company serving schools, corporate groups, churches, government agencies, and private clients throughout the region. We pride ourselves on delivering exceptional service, professionalism, and reliable transportation experiences.

As our company continues to grow, we are seeking a highly organized and detail-oriented Transportation Operations Coordinator to help support our day-to-day operations and ensure seamless communication between drivers, customers, and our internal team.

Position Overview

The Transportation Operations Coordinator plays a critical role in supporting dispatch operations, coordinating trip logistics, and maintaining clear communication between drivers, customers, and our sales team.

This position is ideal for someone who thrives in a fast-paced environment, has strong analytical and administrative skills, and enjoys keeping complex logistics organized.

The ideal candidate will be proactive, tech-savvy, highly detail-oriented, and an excellent communicator.

Key ResponsibilitiesDispatch & Driver Coordination

• Assist with driver dispatching and trip assignments
• Communicate trip details, schedules, and updates to drivers
• Ensure drivers receive accurate trip instructions and itineraries
• Monitor trip schedules and assist with resolving operational issues

Customer & Sales Support

• Serve as a liaison between customers, drivers, and sales staff
• Ensure all trip details are properly communicated and executed
• Provide timely updates and coordination for scheduled trips

Operations & Administrative Support

• Maintain and organize trip orders and dispatch documentation
• Assist with tracking schedules, driver assignments, and trip logistics
• Support internal operations by maintaining accurate records and reports
• Assist with improving dispatch systems and operational workflows

Required Qualifications

• Strong organizational and administrative skills
• Excellent computer skills (Microsoft Office, Excel, email, online systems)
• Strong analytical and problem-solving abilities
• Ability to manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills
• High attention to detail and strong follow-through
• Professional and customer-service oriented

Preferred Experience

• Experience in transportation, logistics, or dispatching
• Experience supporting operational teams or executive administration
• Experience coordinating schedules, drivers, or field staff

What We're Looking For

The ideal candidate is someone who:

• Is extremely detail-oriented
• Can juggle multiple moving parts without missing details
• Communicates clearly with drivers, customers, and internal staff
• Takes initiative and ownership of their responsibilities
• Is comfortable working with systems, schedules, and logistics

Why Join Agape Travel & Tours

• Join a growing and respected transportation company
• Work in a collaborative, supportive environment
• Play a key role in keeping our operations running smoothly
• Opportunity to grow with the company as we expand

Job Type: Full-time

Pay: $53,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• customer service and admin: 5 years (Required)

Language:

• English (Required)

Work Location: In person