Transporter - Youth Support Specialist

Job Title: Transporter
Department: Residential Services

Position Summary

The Transporter provides support to the Residential Program by transporting youth and families for a variety of needs, including home visits, activities, court appointments, tours, and emergency situations. When not transporting, the Transporter may provide Youth Support Specialist coverage within the residential suites. This role supports youth safety, connection, and continuity of care through dependable transportation and engagement.

Department

New Directions’ Residential Services programs offer supportive, trauma-informed environments for youth, focusing on safety, emotional growth, and constructive family connections. Transporters play a key role in supporting youth engagement and stability through reliable transportation and supervision.

Agency

New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Pay and Benefits

• Starting Pay: $19.04 – $20.00 per hour (based on education and years of relevant experience)

• Paid Time Off: 3 weeks of PTO in the first year

• Holidays: 14 paid agency holidays

• Insurance: Access to medical, dental, and life insurance

• Retirement: 401K with up to 3% agency match

• Additional Perks:

  • Paid training and certification opportunities

  • Verizon discount

  • Eligibility for loan forgiveness programs

Hours/Schedule - 2 Positions Available

• Wednesday, Thursday, Friday, and Sunday, 2:00 p.m. – 12:00 a.m.

• Wednesday, Thursday, Friday, and Sunday, flexible hours

Location

Randolph, NY

Professional Development Opportunities

New Directions invests in developing future leaders through training, supervision, and internal advancement opportunities.

Position Specific Duties/Responsibilities

• Transport youth to activities, home visits, and other scheduled appointments.

• Provide transportation to court, airports, and other designated locations.

• Transport youth and families to agency campuses for tours and admissions.

• Provide guided tours of residential and school facilities as needed.

• Assist with transportation for medical appointments when approved by a supervisor.

• Ensure agency vehicles are fueled and maintained; complete vehicle logs and work orders.

• Assist with tours when intake staff are unavailable.

• Travel (including flights) to or from NYC to supervise youth during transitions.

• Pick up new youth entering the program from court or designated meeting locations.

• Provide Youth Support Specialist coverage when not transporting.

• Maintain required certifications, including TCI and First Aid/CPR.

• Report all mandated incidents to appropriate authorities.

• Attend all required training, in-service sessions, and supervision meetings.

• Perform additional duties as assigned.

Knowledge, Skills, and Abilities

• Ability to work effectively with youth, families, staff, and community partners from diverse backgrounds.

• Ability to respond calmly and professionally in a variety of situations.

• Strong communication skills across written and verbal formats.

• Ability to be flexible, adaptable, and collaborative.

• Valid NYS driver’s license, adequate auto insurance, and compliance with agency driving policies.

• Ability to pass an annual physical for Category 3 job classification.

• Adherence to agency safety and health standards.

Qualifications

• High school diploma or GED required.

• Driver's License required

• Experience working with youth or families preferred.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.