Travel Agent (Umrah)

We are leading provider of religious travel services, specializing in organizing spiritually enriching Hajj and Umrah pilgrimages. We pride ourselves on exceptional customer service and our commitment to ensuring a seamless journey for every traveler.

Position Overview:

We are seeking a dedicated and knowledgeable Umrah Sales Agent to join our team. The successful candidate will assist clients in planning and organizing their Umrah pilgrimage, ensuring a smooth, hassle-free, and spiritually rewarding experience. This role requires strong customer service skills, attention to detail, and a thorough understanding of the Umrah process and its requirements.

Key Responsibilities:

Client Consultation:

Provide comprehensive consultation to clients on Umrah packages, including itinerary planning, accommodation options, transportation, and related services.

Booking Management:

Coordinate and manage all travel bookings such as flights, hotel accommodations, ground transportation, and any additional services related to the Umrah pilgrimage.

Documentation Assistance:

Assist clients with the preparation, review, and submission of all required documents, including visas, passports, vaccination records, and other necessary paperwork.

Customer Support:

Serve as the primary point of contact for clients before, during, and after their pilgrimage, addressing inquiries, resolving issues, and ensuring overall satisfaction.

Sales & Promotion:

Promote Umrah packages to potential clients through outbound calls, social media, and in-person consultations. Meet sales targets and contribute to the company’s growth.

Compliance & Updates:

Stay up-to-date with the latest Umrah regulations and guidelines issued by Saudi authorities and ensure that all arrangements comply with relevant requirements.

Qualifications:

Proven experience in travel sales or a related customer service role (experience in religious tourism is a strong advantage)

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Knowledge of the Umrah process, requirements, and travel regulations

Fluency in English

Proficiency in Microsoft Office and reservation systems is a plus point

What We Offer:

Competitive salary and commission structure

Opportunities for growth and professional development

Supportive team environment

The chance to contribute to a meaningful and spiritual travel experience

Job Type: Full-time

Pay: Rs40,000.00 - Rs70,000.00 per month

Work Location: In person