Travel Consultant

Job Summary

We are seeking an enthusiastic, detail-oriented, and experienced Travel Consultant to join our team. The ideal candidate will be a passionate traveler with exceptional customer service and sales skills, capable of curating customized domestic and international travel itineraries that meet our clients' specific needs, preferences, and budgets.

Key Responsibilities

Client Consultation & Planning:

• Consult with clients (in-person, by phone, or virtually) to understand their travel needs, preferences, budget, and time constraints.
• Research, recommend, and create customized travel packages, itineraries, and experiences (leisure or corporate).

Booking & Logistics:

• Organize and book all aspects of travel, including flights, accommodations (hotels, resorts, vacation rentals), car rentals, cruises, and activities/tours.
• Handle ticket issuance, cancellations, reissues, and refunds efficiently.

Customer Service & Support:

• Provide clients with essential travel information, including visa/passport requirements, travel insurance, customs, weather conditions, and health advisories.
• Handle unforeseen issues, complaints, and travel emergencies promptly and professionally to ensure client satisfaction.
• Follow up with clients post-trip to gather feedback and ensure a positive experience.

Sales & Relationship Management:

• Promote and sell travel products and services, such as travel packages and upgrades.
• Build and maintain strong, long-lasting relationships with clients to encourage repeat business and referrals.
• Develop and maintain professional relationships with hotels, airlines, and other travel vendors to negotiate best possible rates and packages.

Industry Knowledge:

• Stay up-to-date with the latest domestic and international travel trends, industry news, regulations, and popular destinations.
• Attend relevant webinars, conferences, and training sessions to maintain product and destination expertise.

Required Skills and Qualifications

• Fresher or Proven experience ([e.g., 1 year]) as a Travel Consultant, Travel Agent, or a similar role.
• Extensive knowledge of domestic and international travel destinations, travel services, and industry best practices.
• Proficiency in at least one major computer reservation system (GDS, e.g., Sabre, Amadeus, Galileo) or specialized travel booking software.
• Excellent customer service, communication (verbal and written), and presentation skills.
• Strong sales acumen with a proven ability to meet and exceed revenue targets.
• Meticulous attention to detail and exceptional organizational and time management skills, with the ability to manage multiple complex itineraries simultaneously.
• Ability to handle pressure and work effectively in a fast-paced environment.
• [Preferred/Required Education: Degree in Travel, Tourism, Hospitality, or a related field is a plus.]

Preferred Qualifications

• Certification from a recognized travel organization
• Personal international travel experience.
• Fluency in a second language english and malayalam

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person