Travel Consultant

Handling incoming travel request (booking tickets, hotels, transfer & etc) by email & phone.

Research various destinations and means of travel regarding fares, customs, weather conditions & etc.

Follow client s process of ordering tickets/services.

Follow process of seeking appropriate approval s before offering services.

Actively up-selling and cross selling of our various products

Diagnose the client s specifications and wishes and suggest suitable travel packages

To promote special IT & Corporate fares for all packages to maximize profits.

To provide feedback on the daily operational processes and commercial relationship with key personnel.

To comply with company regulations while making the itinerary.

To use only company approved suppliers/vendors.

Skills/Qualifications

IATA certificate

Other relevant supporting certificates related to leisure travel & auxiliary courses

Computer literate in MS Office & Windows

Planning, organizing, strategic thinking and analytical skills

Able to use GDS for flights booking, online hotels & rail booking systems for other ground arrangement bookings

Minimum of 3 years experience in travel or airline industry

Competencies

To tailor make and customise trip plans, itineraries for Business/Holidays packages as per clientele requirements.

Geographical knowledge

Knowledge on varies Business/Holidays destination in the world.

Negotiation & persuasion skills with clients and vendors

Complexity Need more exposure to popular Business/Holidays destination to work with clientele. To keep up to date information on travel documentation, local customs and other travel related information. Multilanguage skill.