Travel Consultant

Job Title: Assistant Customer Care

Company: U & I Holidays

Location: Mumbai, Maharashtra

Department: Operations

Employment Type: Full-Time

Reports To: Customer Care Manager

Address: 1C2A/2B, Khairani Rd, Gundecha Onclave, Ansa Industrial Estate, Sakinaka, Andheri East, Mumbai, Maharashtra 400072

Company Overview

U & I Holidays is a B2B travel company specializing in Bali, Indonesia. We support Indian travel agents with expert ground handling and seamless service backed by a reliable local vendor network.

Candidates with prior experience in the travel industry are preferred.

Key Responsibilities

• Manage bookings for hotels, transfers, sightseeing, and activities in Bali.
• Coordinate with Bali-based vendors for confirmations, modifications, and changes.
• Ensure timely and smooth execution of travel itineraries.
• Handle booking updates and cancellations through internal systems.
• Assist Indian travel agents via email, WhatsApp, and phone.
• Prepare travel documents such as vouchers, invoices, and booking confirmations.
• Resolve on-ground issues, manage escalations, and monitor guest feedback to ensure service quality.
• Coordinate with sales and quotation teams for smooth handovers and execution.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person