Travel Consultant

We are seeking a Travel Agent & Concierge to support a premium, app-enabled concierge service by managing travel bookings and lifestyle requests for members. This role is operational and client-facing, combining traditional travel agency responsibilities with concierge-style service delivery.

The ideal candidate is detail-oriented, service-driven, and comfortable handling multiple requests across travel, hospitality, and lifestyle support, while maintaining high standards of professionalism and discretion.

Key Responsibilities

Travel Planning & Booking

• Manage end-to-end travel bookings, including flights, hotels, transfers, and ground arrangements.
• Create tailored itineraries based on client preferences, budgets, and timelines.
• Liaise with airlines, hotels, tour operators, and destination partners to secure availability and competitive rates.
• Handle ticketing changes, cancellations, reissues, and travel-related problem solving.

Concierge & Lifestyle Support

• Fulfil concierge requests related to dining reservations, leisure activities, events, and local experiences.
• Coordinate restaurant bookings, venue reservations, and basic lifestyle arrangements.
• Support VIP and last-minute requests under guidance from senior team members.
• Maintain discretion and professionalism when handling sensitive or high-profile requests.

Client Communication & Service Delivery

• Serve as a primary point of contact for assigned members or clients.
• Communicate clearly and promptly via app, email, phone, or messaging platforms.
• Provide proactive updates and follow-ups to ensure a smooth client experience.

Operations & Administration

• Accurately log and manage requests within the concierge platform or CRM system.
• Track bookings, confirmations, invoices, and supplier documentation.
• Support internal reporting on volumes, turnaround times, and service performance.
• Follow defined service standards, escalation processes, and quality guidelines.