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Shift: Evenings, 5x8hrs
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Hours: 40 hrs/wk
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Start Date: Jun 22, 2026
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Length: 13 weeks
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Openings: 1
American Traveler is seeking an experienced RN for a fully remote Telephone Triage Call Center position requiring a CA RN license and strong clinical assessment and critical thinking skills.
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Fully remote position supporting a telephone triage call center
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Provides advanced clinical telephone triage support to patients, assisting them in obtaining the appropriate level of care with the right provider
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Supports physicians with message management and other communications within the EMR system
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Collaborates with clinic and hospital-based providers to renew electronic prescriptions, identify resources, and coordinate referrals
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Fast-paced environment with high patient and team interaction via phone and chat tools; some overnight shifts are quieter
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Evening shift: 5x8-hour shifts, 15:00–23:00; Day shift: 5x8-hour shifts, 12:00–20:30
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Uninterrupted availability for the full shift is required — no flexibility during scheduled working hours
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Active CA RN license required; UT or compact RN license also required
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Minimum 2 years of RN experience required
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Strong telephone assessment, critical thinking, and clinical decision-making skills required
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Proficiency in applying the nursing process: assessing, planning, diagnosing, teaching, and disposition
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High-speed internet and a private, dedicated home office space required
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Two supervisor references obtained within the past year required for consideration
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Copies of all certifications required for consideration
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Uses approved telephone nursing guidelines and protocols to assess patient needs, disposition cases, and ensure positive patient outcomes
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Facility provides all necessary equipment for this remote role
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Must reside more than 50 miles from the facility to be eligible for the travel pay rate
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Candidates who have previously worked with this health system must have been away for at least 1 year before returning as a traveler
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Only 1 holiday RTO request will be approved for the duration of the contract