Travel Supervisor

Role Overview:

The Travel Supervisor plays a critical role in the day-to-day operations of the Executive Travel team by overseeing the seamless execution of end-to-end travel services. This role is responsible for ensuring that all client requests are managed efficiently, with a focus on high-quality service delivery, compliance, and cost-effectiveness. The ideal candidate is a seasoned travel professional with strong leadership capabilities, operational excellence, and a customer-first mindset, capable of handling high-pressure scenarios with professionalism and precision.

Key Responsibilities:

• Supervise and oversee the coordination of all customer travel requests, including flight bookings, hotel reservations, ground transportation, visas, and concierge services.
• Review and approve travel quotations, ensuring compliance with client travel policies and the acquisition of optimal rates.
• Maintain strong oversight of supplier arrangements, including payment processing and timely service delivery.
• Provide comprehensive pre-travel information to clients, covering logistical, political, and cultural aspects of their destination.
• Address and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and retention.
• Gather and escalate client feedback, complaints, and suggestions to relevant team members for continuous service improvement.
• Monitor team compliance with internal policies, client requirements, and standard operating procedures.
• Ensure all internal databases related to suppliers, employees, and clients are regularly updated and accurate.
• Collaborate with other departments to provide a streamlined and professional client experience.
• Represent the company at travel and industry events, strengthening the UAS brand and identifying partnership opportunities.
• Manage team profitability by implementing cost-saving measures and optimizing profit margins.
• Proactively identify business development opportunities through upselling and cross-selling travel services.

Required Qualifications:

• A minimum of 5 years of experience in corporate or executive travel, with at least 2 years in a supervisory role.
• Strong vendor/supplier relationship management and negotiation skills.
• Proven ability to work with clients and stakeholders from diverse cultural backgrounds.
• Demonstrated leadership skills with the ability to motivate and guide a team.
• Proficient in global reservation systems such as TBO and Amadeus.
• High-level organizational and multitasking skills, with meticulous attention to detail.
• Excellent verbal and written communication skills, with a strong customer service orientation.
• Strong knowledge of global geography and international travel protocols.

Key Competencies:

• Leadership & Team Supervision: Ability to guide, support, and mentor team members for optimal performance.
• Client-Centric Approach: Strong focus on customer satisfaction, with the ability to resolve issues efficiently.
• Operational Excellence: Proactive in streamlining operations and ensuring compliance with policies and processes.
• Attention to Detail : Ensures accuracy and thoroughness in all aspects of travel arrangements.
• Strategic Thinking: Identifies new opportunities for growth, profitability, and process improvement.
• Communication: Articulate, persuasive, and effective in verbal and written communication across levels.
• Problem-Solving: Ability to analyze complex situations and offer effective solutions in real-time.
• Cultural Awareness: Demonstrates sensitivity to various cultures and customs in client interactions.
• Negotiation & Influence: Skilled in negotiating with suppliers to achieve favorable terms and rates.
• Tech Proficiency: Advanced user of booking systems and travel management software.