Order Management:
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Receive pick-up orders from the CS team and ensure all details are accurately recorded.
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Communicate pick-up details to suppliers and ensure they understand the requirements.
Supplier Coordination:
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Follow up with suppliers to ensure the pick-up process is executed properly.
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Provide feedback to the CS team in case any issues arise during the pick-up process.
Customer Communication:
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Communicate container details to the CS team and customers, ensuring they are informed of the status.
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Follow up on the loading process at customer sites to ensure it is completed as scheduled.
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Inform customers once the container is gated in at the port.
Process Monitoring:
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Follow up with suppliers to ensure the container is gated in and all post-process activities are handled.
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Acquire all receipts from suppliers and review trucking invoices for accuracy.
Documentation and Reporting:
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Send receipts and original invoices from suppliers to the Operations team for processing.
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Maintain organized records of all trucking activities and communications.