Trust & Safety New Associate

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for? We seek dynamic professionals capable of providing partner support and portfolio management services via telephone. ?Proficiency in written and verbal communication in English ? Experience in voice processes within customer service ? Strong data analytical skills ? Familiarity with MS Office suite ? Understanding of various social media platform SHIFT: Regular/Night/Rotational Shift WORKING DAYS: 5 days a week including rotational weekend coverage. • Review, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team • Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and English Language skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills
Roles and Responsibilities: ? Conduct outreach via telephone and email to designated partners within specified timeframes (Influencer role). ? Furnish partners with precise information derived from thorough portfolio and platform research and analysis. ? Input data accurately into the Client Relationship Management (CRM) software tool. ? Dispense product/platform details, address inquiries, and provide strategic planning assistance and solutions. ? Enhance quality outcomes and bolster social media presence and engagement through recommended adjustments. ? Maintain operational functionality of applications by adhering to established protocols and promptly reporting any malfunctions or discrepancies. ? Stay abreast of industry advancements and refine skills through active participation in educational opportunities and training initiatives. ? Enhance organizational value through exemplary conduct and performance.

Any Graduation