TVC - IT Support Specialist II (IT Support Specialist II)

Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred. Resumes do not take the place of this required information.

To learn more about TVC Employee Benefits, please click on the link below:

https://www.tvc.texas.gov/wp-content/uploads/2023/02/ERS-brochure-final-1.pdf

Submitted Through Work in Texas:

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

General Description: The Information Technology Support Specialist job classification series is intended for employees who provide technical assistance and support related to computer systems, hardware, and software in a help desk setting. Employees are typically part of a multi-tiered help desk team. Collectively, these employees are able to take calls/emails from users; troubleshoot and manage relatively simple hardware, software, or network problems; and research and resolve the most difficult and complex problems.

To promote a strong environment, TVC maintains a telework policy. Telework is decided by the division and contingent on performance. Telework is not a contract of employment and if granted may be terminated at any time and for any reason without notice.

• Assist in the agency’s IT asset management. Support tracking inventory, surplus preparation, and accountability of devices issued to staff. Ensure accurate documentation and timely updates to inventory records.
• Help maintain records for IT equipment including warranty status, replacements, surplus, and reissuance. Prepare obsolete devices for removal and assist with equipment distribution and returns.
• Assist with IT purchasing processes, including submitting requisitions for hardware, peripherals, and software through CAPPS.
• Support onboarding and offboarding activities by helping provision and deactivate employee email accounts and system access. Ensure required applications are installed and configured properly.
• Provide first-level support for hardware, software, and office equipment issues (e.g., computers, printers, phones). Troubleshoot common problems and escalate complex issues as needed.
• Set up computers and office equipment for new and existing employees. Install standard software, ensure proper cable connections, and assist with resolving basic connectivity issues.
• Basic understanding of Microsoft Azure Administration
• Familiarity with Azure Active Directory
• Working knowledge of Microsoft 365 (O365)
• Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment
• Identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution.
• Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, printers, and fax machines
• Recognizes and escalates difficult problems to a higher level of support.
• Provides guidance to employees on installation standards, operating standards, new procedures, and peripheral equipment functions.
• Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment

• A valid Texas Driver’s License must be provided within 90 days of hire.

• CompTIA A+
• Azure Administration
• Microsoft 365 Fundamentals

Notes to Applicants:

To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred.

College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.