UAEN Digital Sales Representative Retail IKEA Jebel Ali

As a Digital Sales Representative at IKEA, you will listen and engage proactively with customers through digital channels, addressing their needs and identifying opportunities to generate sales and satisfaction. You will enhance customer support and drive active sales by highlighting product features, performing upselling and cross selling, and staying ahead of industry trends. A pivotal aspect of the role includes gathering valuable feedback to inform service improvements and collaborating efficiently with your team to ensure seamless execution of processes and customer queries.

What You Will Do:

Sales and Customer Engagement

• Proactively listen and engage with customers through digital channels to identify their concerns and address their needs.
• Identify opportunities to generate sales and enhance customer satisfaction.
• Answer customer questions about products and highlight product features to solve customer problems.
• Achieve sales targets through effective selling techniques, including up selling and cross selling.
• Gather customer feedback and communicate insights to the appropriate teams to enhance service delivery.

Collaboration and Knowledge Management

• Develop and maintain strong relationships with team members and stakeholders within and outside of IKEA Communication.
• Stay informed on industry trends and apply changes on digital platforms as per customer needs and IKEA's communication strategies.
• Maintain a comprehensive understanding of the products and services offered.
• Collaborate with colleagues primarily for the purpose of coordinating inputs within established processes.
• Watch for changes or variations in processes and suggest improvements to the line manager.

Problem Solving and Compliance

• Adhere to product complaint protocols and procedures while addressing issues.
• Use guidelines, routines, or procedures to solve regular, concrete problems encountered.
• Follow organization and country norms strictly when addressing customer complaints.
• Suggest process improvements to higher management when processes are perceived to have inefficiencies.

Required Skills To Be Successful:

• Excellent communication and persuasion skills to effectively convey product benefits.
• Proficient in technology and digital sales platforms.
• Strong customer service skills to address concerns promptly and accurately.
• Dynamic multi tasking abilities with keen attention to detail.

What Qualifies You For The Role:

• Previous sales and customer service experience.
• Proficiency with digital tools, help desk software, and remote support tools.
• Strong communication skills, especially persuasion and negotiation.
• Tech savvy with quick typing and multitasking abilities.
• Ability to manage time effectively, showing patience and persistence in dealing with complex cases.

We're here to provide excellent service but a little help from you can ensure a five star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.