Univ Ops Manager

Job Title: University Operations Manager

Function: Post-Sales Operations – University Partnerships

Location: Hyderabad (with travel to partner university locations as required)

Employment Type: Full-time

Role Summary

The University Operations Manager (UOM) will serve as the single point of contact for partnered universities post-MoU , ensuring smooth onboarding and operational readiness before academic programs commence.

This role is pivotal in managing end-to-end university onboarding , driving collaboration between internal and external stakeholders, and ensuring that all contractual, operational, and academic milestones are achieved on time. The ideal candidate is an execution-focused professional with strong project management, stakeholder management, and cross-functional coordination skills.

🎯 Key Responsibilities

University Onboarding & Operations Management

• Own the entire post-MoU onboarding lifecycle for multiple universities simultaneously.
• Drive execution of MoU finalization, service agreements, and escrow account creation.
• Coordinate with internal teams for curriculum alignment, infrastructure readiness, and website integration.
• Ensure integration of the admissions process with university systems and conduct training for university staff.
• Monitor progress through centralized trackers and dashboards, ensuring transparency and accountability.
  
  

Stakeholder & Relationship Management

• Build and maintain strong relationships with senior university stakeholders.
• Develop and maintain relationship maps for each partner university to identify key decision-makers and operational contacts.
• Conduct weekly review meetings with university leadership and internal functional teams.
• Act as the primary liaison between universities and cross-functional teams (Legal, Tech, Operations, and Academic).
  
  

Execution Excellence & Risk Management

• Identify, escalate, and resolve operational bottlenecks to ensure zero-delay program launches.
• Implement SOPs and best practices to streamline post-MoU execution processes.
• Ensure seamless handover to the Academic Program Operations team once onboarding milestones are completed.
• Continuously analyze processes and recommend improvements for scalability and efficiency.
  
  

🧠 Required Skills & Competencies

• Execution Mindset: Proven ability to deliver under tight timelines and manage concurrent projects.
• Stakeholder Management: Skilled at influencing and driving outcomes without direct authority.
• Process Orientation: Strong adherence to SOPs with a focus on operational excellence.
• Communication Skills: Excellent verbal and written communication in English; fluency in local languages preferred.
• Problem-Solving: Ability to navigate university bureaucracy and resolve complex issues effectively.
• Multi-tasking: Capable of managing multiple partnerships in parallel while maintaining quality and timelines.
  
  

🎓 Experience & Qualifications

• 3+ years of experience in Partner Success, Client Servicing, Enterprise Onboarding, or Higher Education Partnerships.
• Demonstrated success in managing multi-stakeholder, high-value project delivery.
• Experience working in fast-paced, growth-stage companies is essential.
• Familiarity with university or education operations is a strong advantage.
• Bachelor’s or Master’s degree in Business, Operations, or related field preferred.
  
  

🌟 What You’ll Gain

• Opportunity to shape partnerships with leading universities across India.
• Experience in scaling strategic education initiatives in collaboration with academic institutions.
• A fast-paced, high-ownership role with exposure to cross-functional teams and leadership.
• Work in a mission-driven EdTech environment redefining higher education and employability.