University Library Technician

University Library Technician

University Library Technician

Contributing

100239

Non-Exempt

Permanent - Full Time

1 = 40 hours/week, 12 months

$33,540-$34,500

Professionals

43-4121 - Library Assistants, Clerical

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.

The James E. Shepard Memorial Library provide resources and services, which support the University’s educational, research, cultural, and public service objectives. This mission strengthens NCCU’s mission by providing students (e.g., on-campus, distance, graduate, and professional) with physical space, resources, specialized personnel, and services to engage in teaching and research. The Library and other libraries collaborate with various academic units to ensure the holistic development of NCCU students across academic and professional programs.

Under the limited supervision of the Technical Services Librarian, the University Library Technician (Cataloger) performs two broad functions. First, job includes original and copy cataloging of books, monographs, serials, and audiovisual materials. The tools used to establish and maintain “authority control” over the material include Anglo-American Cataloguing Rules (AACR2), and Resource Description and Access (RDA) along with other vendor tools. Experience with Online Computer Library Center (OCLC) WorldShare Management Services (WMS) and Library of Congress (LC), knowledge of current practices, new technologies, and trends in bibliographic control are expected. Second, this position is responsible for instituting and receiving orders of new library materials, maintaining and working with the library’s integrated automation system (ALMA ExLibris). Other duties may include library database and electronic collections maintenance, formulating departmental policies, and circulation/reference desk coverage. Employee must exercise considerable tact and courtesy in frequent contact with the library public. Reports to the Head of Technical Services Department.

Able to learn job skills readily not only from instruction from others but also through experience and have the judgment to know when to consult with others. Participate in departmental and library related workshops, webinars, meetings and conferences when required or necessary. Requires meticulous and continuous attention to detail. Utilizes time properly, completes all assignments within a reasonable amount of time. Works constantly while on duty. Maintain an orderly stack and reading room, perform walk through and picking up materials that have been left on tables, carrels, etc., report areas needing building maintenance attention. Exercises professionalism in use of correct grammar, work attendance habits and attire. Ability to work independently and make initial decisions with a minimum of supervision. Perform basic reference work using materials in the collection and refers advanced questions to Reference Librarian or other Librarians for in-depth research. Maintains confidentiality of information exposed to in the course of library services regarding students, faculty, staff or other employees. Contributes to a safe educational and working environment by participating in all drills and training and being prepared to take action should a health or safety emergency occur. Working closely with staff from other departments of the library and Information Technology Services staff on services related to the library. Work assigned nights and weekends as scheduled by the Director of Library Services.

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Monday through Friday 8:00 a.m. - 5:00 p.m.; some night and/or weekend work is required.

No

No

Knowledge - Technical

Produces work that is accurate, thorough, and demonstrates sufficient analysis and decision-making to meet the requirements of the employee’s position and profession. Makes efficient and appropriate use of materials and documents work appropriately. Looks for ways to improve efficiency or quality, maintains technical skills and relevant professional credentials.

Coordination of Work Flow

Completes required volume of work by established deadlines and stays productive throughout workday. Generally completes work with few reminders and/or infrequent oversight. Takes sufficient/appropriate measures to plan and organize work, prioritize tasks, and set realistic goals. Seeks needed information to complete work and timely communicates status with relevant parties.

Customer Service

Listens to determine the most effective way to address customer needs and concerns. Shows a solid understanding of customer needs, seeks out customer input to better understand needs, and develops ideas to meet those needs. Follows through on commitments, despite time pressures or obstacles, and maintains relevant communication with customers until job is completed. Maintains a professional and respectful tone and exhibits diplomacy when dealing with frustrated individuals or during sensitive or confrontational situations.

Communication and Teamwork

Communicates and engages directly, clearly, and tactfully with colleagues. Provides feedback and healthy dialogue on performance and operational issues, as requested, willingly adapts to change, and adheres to decided actions. Makes decisions with others in mind, and willingly performs additional duties when team members are absent, during times of increased workload, or as otherwise required by management to meet business needs. Absences are infrequent and do not place an undue burden on supervisor or colleagues.

Decision Making & Problem Solving

Complies with personnel and equal opportunity policies, including prohibitions on harassment, discrimination, and workplace violence, and all other policies, including appropriate use of university resources. Complies with all safety requirements for the position, including successful completion of training and proper use of personal protective equipment. Chooses ethical actions, even under pressure, avoids situations considered inappropriate or that present a conflict of interest, holds self and others accountable for ethical decisions. Appreciates individual and cultural differences and treats all people with dignity and respect.

Work Coordination/Planning

Initiates and receives orders of new library materials, books and DVDs. Receives new materials, checking condition and matching bills with invoices. Performs cataloging functions in a manner consistent with accepted professional library practice, under the direction of the Head of Technical Services. Obtains cataloging data for new materials from a variety of sources including – OCLC WMS, book vendors, bibliographic databases, and supervisor. Inputs cataloging data into the Library’s integrated automation system (ALMA ExLibris) either by importing computerized MARC Records or manually, assuring the accuracy of all records. Creates original cataloging elements, such as Cutter numbers, as necessary. Maintains consistency in the cataloging, classification, and physical processing of library materials. Maintain day-to-day copy cataloging statistics of library materials. Processes materials for circulation to include creating and/or affixing appropriate spine and bar code labels. Assists in maintenance of electronic (eJournals, eBooks, and streaming) databases. Assists with the pint maintenance of professional journals, magazines and newspapers collection: and checks in and shelves professional journals, magazines and newspapers issues received by the library and withdraws materials when needed.

Communication and Consultation

Assist students with the use of library databases and print resources.
Answer questions that come in by phone, e-mail, in person, text message and by tweet. Refer students to librarians for research consultations when needed and be in place at the reference desk when scheduled to provide coverage. Provide excellent customer service to all library users (answer questions in a friendly manner, make eye contact with patrons, help patrons find what they are looking for or refer them to other staff members if you are unable to answer their question(s).

Staff Development

Actively participate in professional development activities during the year. Reference staff should participate in at least twelve professional development activities per year, six of the 12 should involve keeping abreast of the latest FDLP policies and procedures.

Organizational Awareness and Commitment

Respect library users, colleagues and administration. Report to work on time and as scheduled (call the immediate supervisor when you are unable to report to work). Report to assigned service desk on time and complete all reports and other projects within the allotted timeframe established.

SPA01473P

04/27/2026

05/11/2026