User Experience Researcher

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

As a User Experience (UX) Researcher, you will be responsible for understanding and researching end-to-end patient and provider journeys to identify the most impactful challenges and unmet needs the team can address. As a comprehensive healthcare system this includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more. To accomplish this, you will work collaboratively with designers and product managers on field research, concept envisioning and iterative testing. Strong knowledge of research methods and experience applying multiple qualitative and quantitative methodologies to uncover insights about products and services are critical to this role. You will be part of a growing team and will help drive research excellence through industry best practices.

Responsibilities

• Aggregate and synthesize human-centered data (primary research, voice of customer data, digital exhaust, etc.) to extract insights and drive decision making. Act as the voice of the user in discussions related to product discovery and development. Consolidate and distill large amounts of learnings into approachable and shareable formats to gain alignment within the team as well as the broader BJC organization
• Collaborate closely with design, innovation, and product stakeholders to support the establishment of research roadmaps and execute on research opportunities. Work with other members of the design team to motivate, plan, execute and evaluate prototypes of new design initiatives.
• Support the strategy for scaling research and design impact across the organization. Drive the activation of exploratory, formative and summative research initiatives. Serve as subject matter expert on qualitative and quantitative research methods, human-centered design and design thinking. Ensure quality of research work, drive research excellence, and establish best practices.
• Lead, guide, and participate in research activities across discovery and validation phases, including but not limited to qualitative and quantitative data gathering, contextual inquiry, ethnography, empathy exercises, co-design sessions, synthesis methods, prototyping, usability testing, and A/B testing.
• Disseminate research findings to various teams through storytelling, reports, presentations, user journey maps, personas, frameworks, workflows, day-in-the-life scenarios, and use case summaries

Minimum Requirements

Education

• Bachelor's Degree

Experience

• 2-5 years

Supervisor Experience

• No Experience

Preferred Requirements

Education

• Master's Degree

Experience

• 5-10 years

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

• Not all benefits apply to all jobs