User Support Engineer

Provide first and second-level technical support to end-users via phone, email, or in person.
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Troubleshoot hardware, software, and network connectivity issues.
Support Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools.
Manage user accounts, permissions, and access through Active Directory and related systems.
Escalate complex issues to higher support levels and follow through until resolution.
Maintain accurate logs of issues, resolutions, and user feedback in the ticketing system.
Assist in onboarding new employees with IT equipment setup and training.
Ensure compliance with IT policies, security standards, and data protection guidelines.