UX Researcher

Alaan is a next-generation spend management platform built for the Middle East. We re not just another fintech company - we are a design-first organization where building with users, incorporating feedback, and iterating relentlessly are our core values. We are committed to delivering a world-class, seamless user experience that empowers businesses to manage their finances smarter.

To deepen our commitment to user-centricity, we are hiring our strong>first UX Researcher - a greenfield opportunity to build the research function from the ground up and become the definitive voice of the customer at Alaan.

As the founding UX Researcher, you ll bridge the gap between our users and our product. You ll work intimately with Product, Design, and Engineering teams to ensure every feature we build is rooted in a deep understanding of user needs, behaviors, and challenges. Beyond research execution, you ll be a strong>strategic partner and advocate for the user, shaping the future of fintech in the UAE and Saudi region

• Own: Partner with product and design leadership to identify knowledge gaps, define research questions, and prioritize a roadmap aligned with business goals.
• Discover: Conduct ethnographic and contextual field research observe finance teams in action and uncover unmet or unarticulated needs.
• Execute: Plan, recruit, and run qualitative and quantitative studies across the product cycle, from generative discovery to usability testing and post-launch validation.
• Synthesize: Turn complex findings into clear, actionable insights via reports, workshops, journey maps, and personas shaping both design and strategy.
• Build: Establish the systems, tools, and best practices for research at Alaan, including participant pipelines, repositories, and education for cross-functional partners.
• Champion: Be the relentless voice of the customer in every room, ensuring user needs guide both product and business decisions