Valet Parking Manager

Guest Experience & Service Excellence

• Ensure a seamless and personalized valet experience that reflects the luxury standards of voco Monaco Dubai.

• Greet VIPs, celebrities, and high-profile guests with discretion, professionalism, and warmth.

• Anticipate guest needs, manage special requests, and resolve complaints promptly and professionally.

• Coordinate with Concierge, Front Office, and Events teams to manage guest arrivals during parties, events, and peak check-in/check-out periods.

Operational Management

• Oversee valet operations, traffic flow, and parking logistics, especially during large-scale events and high-occupancy periods.

• Ensure proper handling, parking, and retrieval of vehicles, including premium, sports, and luxury cars.

• Monitor valet area presentation, ensuring it is always clean, safe, and welcoming.

• Implement and enforce Standard Operating Procedures (SOPs) for safety, security, and guest interaction.

Team Leadership & Training

• Recruit, train, and lead a team of valet attendants and shift leaders.

• Conduct regular training on guest service, safety, vehicle handling, and luxury service etiquette.

• Develop schedules and manage staffing to align with hotel occupancy and event needs.

• Motivate the team to deliver exceptional service in a high-energy, luxury lifestyle environment.

Safety, Security & Compliance

• Ensure guest vehicles are handled with maximum care and security.

• Enforce compliance with hotel policies, traffic laws, and insurance standards.

• Conduct incident investigations, prepare reports, and ensure accountability.

• Liaise with Security to manage VIP protection and crowd control during events.

Financial & Administrative Duties

• Oversee valet revenue (if paid service), cash handling, and daily reconciliation.

• Control departmental expenses and manage operational budgets.

• Prepare reports on performance, incidents, and service quality.

• Implement service improvement strategies to enhance guest satisfaction and operational efficiency.