VAT Refund Specialist TR

We’re looking for an organized and communicative team player to support our Tax Refund services.

You’ll help customers with documentation, stay on top of deadlines, and work closely with both our central team and local reps.

If you enjoy helping others, keeping things in order, and working in a supportive environment, this could be a great fit.

We’d love to hear from you!

Job Requirements

• Fluency in Turkish and English (spoken and written)
• Excellent communication and interpersonal skills
• Ability to handle pressure and multitask
• Team player with a positive attitude
• Good computer skills (Excel, Word, Outlook, CRM or ERP systems)
• Previous experience in accounting, customer service or administration is an advantage
• University graduate

Job Responsibilities

• Providing written and verbal support to customers regarding the preparation of refund documents for countries eligible for Tax Refund and Excise Duty services and the procurement of relevant documents.
• Keeping track of current information regarding document lists and procedures for the relevant countries.
• Tracking tasks related to sending documents to customers and the ability to work in coordination with the central branch.
• The ability to maintain strong communication with customers throughout the entire procedure required for the Tax Refund and Excise Duty services.
• Fluency in English for communication with the central branch (CZ).
• Use of the program and related websites in the Tax Refund and Excise Duty services.
• Use of MS Office programs.
• Tracking and timely completion of the necessary procedures for making periodic applications to the relevant tax offices.
• Timely fulfillment of requests received from Tax Authorities.
• Strong communication and coordination skills with regional representatives (ASM, RSM).

Job Benefits

At Eurowag, we care about your well-being and professional growth. Here’s what we offer to make your experience with us truly rewarding:

• Health insurance after the trial period
• Meal allowance – 450 TRY / working day
• Travel allowance – monthly (paid with salary)
• Gift card for special days
• 15 days of paid holidays (activated after the first year in the company according to local regulations)
• 1 extra day off (Founder's Day)
• Referral Rewards through our 'Go Far' scheme
• Philanthropy project - each employee is entitled to allocate money from the Eurowag fund to a charitable organization or cause of their choice
• Access to Goodhabitz.com website: A learning platform that contains up to 3000 opportunities between learning courses, self-assessments, lessons, and case studies.
• Company teambuildings & events