VAT Refund Specialist(Payments & Refunds)

Key Responsibilities

Refund Case Handling & Verification

• Reviews refund claims against eligibility criteria, documentation standards, and approved procedures.
• Verifies data consistency through checks with returns, taxpayer accounts, and related systems.
• Coordinates clarifications with claimants and internal teams to finalize accurate decisions.

Controls & Financial Coordination

• Ensures accurate and timely disbursements; maintains records, tax audit trails, and compliance with financial controls.
• Supports reconciliations between refund systems, treasury platforms, and payment gateways.

Process & Digital Improvement

• Coordinates with Information Systems & Digital Transformation to maintain and improve refund e-forms, validations, and dashboards.
• Contributes to testing, reporting issues, and recommending process or system updates to improve efficiency.

Taxpayer Communication & Support

• Prepares clear responses to taxpayer queries and contributes to guides and FAQs on refund procedures.
• Provides feedback on recurring errors and documentation gaps to strengthen first-time-right submissions.

Performance Monitoring & Reporting

• Monitors key indicators such as processing timelines, accuracy rates, and satisfaction levels.
• Prepares concise reports on refund performance and identifies opportunities for improvement.

Preferred Qualifications & Experience

Preferred qualifications

· Bachelor’s degree in Accounting, Taxation, Economics, Information Systems, Law, or a related field.

· Master’s degree or relevant professional certification is an advantage.

Preferred experience

· 9+ years’ experience in VAT refunds, claims verification, or payment operations within government or similar entities.

· Strong understanding of refund verification practices, reconciliation processes, and service-level monitoring.

Technical & Other Skills

· Proficiency in refund case handling, reconciliations, and reporting tools.

· Strong analytical, organizational, and coordination skills.

· Clear communication and attention to accuracy and timeliness.

Job Type: Full-time

Pay: QAR6,000.00 - QAR7,500.00 per month