Vehicle Registration Services Manager

Core Duties

• Identify obstacles and challenges affecting vehicle licensing and registration service development
• Design and coordinate tests and experiments to enhance vehicle registration services
• Develop and monitor improvement plans, including implementation dates and progress reports
• Contribute to project management plans for customer journey enhancements within licensing services
• Coordinate with government entities and internal departments to achieve performance indicators
• Prepare and submit comprehensive reports to senior management on service improvement initiatives
• Ensure compliance with RTA policies, regulations, and government standards
• Implement recommendations to strengthen digital transformation in licensing services
• Study and analyze current service plans and propose improvements to processes and information flow
• Conduct benchmarking to measure progress against digital transformation goals
• Oversee achievement of digital adoption indicators in vehicle registration services
• Apply governance standards to licensing services and ensure accountability in operations
• Monitor the impact of improvements across all customer service delivery channels