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Vendor Liaison
Evolvice is a nearshore technology services provider that helps businesses scale, innovate, and enhance efficiency. Since 2012, we’ve been developing software solutions and building high-performing remote teams. Today, we focus on integrating AI into business processes and providing IT and security support to drive digital transformation.
Originally based in Germany, we have established development hubs in Egypt, Ukraine, and Portugal and offices in Saudi Arabia. This international presence enables us to deliver high-quality, cost-effective solutions worldwide.
Our Services:
- Nearshore Teams – Build and scale remote teams of any size with expert engineers.
- AI-Powered Business Productivity – Leverage AI-driven software solutions to boost efficiency.
- Cybersecurity – Safeguard your business with advanced security assessments and services.
- Managed IT & Application Support – Ensure seamless operations with proactive IT management and support.
We’re proud to work with industry leaders like Bosch, Douglas, WTS, DHL, Tatweer, and GOSI, and many others. Combining German precision with nearshore agility, we provide secure, scalable, and cost-effective IT solutions tailored to your business needs.
Now we are looking for a Vendor Liaison for our client.
Key Responsibilities
- Act as the primary point of contact between internal IT teams and third-party vendors for application support and integration-related activities.
- Coordinate vendor support activities, manage escalations, and ensure timely resolution of incidents and service requests.
- Monitor the health and performance of enterprise integrations, identifying and coordinating the resolution of issues before they impact business operations.
- Track vendor performance against agreed SLAs and prepare regular service and performance reports.
- Support middleware and integration operations by troubleshooting interface failures and coordinating issue resolution across multiple stakeholders.
- Collaborate with business, infrastructure, application, and development teams to ensure seamless integration and operational continuity.
- Analyze application and integration issues using logs, SQL queries, and monitoring tools to facilitate root cause identification.
- Support change management activities related to integrations, vendor releases, and application enhancements.
- Maintain documentation for integration processes, vendor communications, operational procedures, and incident records.
- Drive continuous improvement initiatives by identifying recurring issues and recommending process and operational enhancements.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).
- 4–6 years of experience in enterprise application support, vendor management, or integration support.
- Experience supporting Oracle ERP environments.
- Hands-on experience with integration platforms such as MuleSoft.
- Strong understanding of REST and SOAP APIs, including troubleshooting integration issues.
- Experience using ITSM platforms such as ServiceNow or Jira for incident, problem, and change management.
- Familiarity with Integration Monitoring Tools for monitoring interface health and performance.
- Working knowledge of SQL for data validation, troubleshooting, and issue analysis.
- Proficiency in Microsoft Office and reporting tools for service reporting and stakeholder communication.
- Strong understanding of vendor management, SLA management, middleware operations, enterprise integrations, and incident management.
- Excellent communication, stakeholder management, analytical, and coordination skills.
Why Work With Us:
We work as a self-driven team without complex management structures. Our teams make independent decisions without recommendations from the client. We nurture an open, transparent environment where we all enjoy our work.
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