ESSENTIAL DUTIES AND RESPONSIBILITIES

Vendor Support

• Provide first-line phone support to vendors during normal business hours.

• Follow up with vendors on inquiries requiring additional investigation or assistance.

• Resolve cases in HPSM daily, including reviewing and validating bills of lading, identifying offsets, and coding and initiating approved payments.

• Provide backup support for various vendor programs, such as SIB, division deductions, short payments, and EZ Claims.

Supplier Portal

• Grant user access to the supplier portal.

• Assist vendors with portal group setup.

• Conduct portal walkthroughs and provide coaching to vendors on portal usage.

Policy and Procedure Adherence

• Ensure vendors understand and adhere to company policies and procedures for dispute resolution.

Cross-Functional Collaboration

• Collaborate with market procurement and finance teams to resolve trade, expense, and deduction issues.

• Assist field HPSM users with questions and guidance.

• Identify and address potential issues with vendors, procurement processes, and receiving procedures to improve overall productivity.

Project Support

• Participate in and complete assigned projects as directed by supervisors or managers.

RELATIONSHIPS

• Internal: Accounting, Finance, Regional Markets, Leadership and peers.

• External: Manage the relationship with vendors and Accenture partners, interacting with various levels of client services and management.

WORK ENVIRONMENT

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment using Arizona time zone

MINIMUM QUALIFICATIONS

• Three years AP experience

EDUCATION

• High school diploma or general education degree (GED) is required.

PREFERRED QUALIFICATIONS

• Three or more years experience in a business environment or college degree

• Proficient in Basic Excel is required

• Advanced Excel is preferred i.e., basic formulas, V-Look Ups & Pivot Tables

• Basic Word and Outlook skills; Intermediate PeopleSoft Financial experience is preferred.

• Familiar with data query/data management tools extremely helpful (Access, SQL, Business Objects)

• Strong verbal and written communications skills are required

• Ability to work effectively in a dynamic, team-oriented environment and interact with a variety of associates (all levels), external customers and vendor community in supportive and positive manner.

• Strong attention to detail and flexibility to work within an environment of changing priorities.

• Strong analytical and data manipulation skills.

• Self-starter with the ability to streamline functions and passion to learn and grow

• Strong analytical skill preferred

This role will also receive : overtime compensation

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.