Veteran Case Manager

Description:

The Veteran Case Manager provides comprehensive case management and supportive services to Veterans experiencing homelessness who are enrolled in One80 Place’s Grant & Per Diem (GPD) transitional housing program. The primary goal is to assist enrolled Veterans to create a housing plan to locate permanent housing as quickly as possible and ensure Veterans have a way to maintain housing with targeted referrals to services, resulting in greater self-determination. Functions performed include housing location, housing stability planning, connection to community resources, and housing problem solving.

This position is funded in whole by One80 Place’s Grant & Per Diem grant.

One80 Place ends and prevents homelessness throughout South Carolina with offices located in Charleston and Columbia. This position will be based in Charleston.

STATUS: Full-time, Regular / Exempt

Requirements:

SPECIFIC REQUIREMENTS:

• Bachelor’s degree in social work, psychology, human services, or related field preferred (or equivalent experience).
• 2+ years' experience working with Veterans, particularly those impacted by homelessness.
• Strong communication, de-escalation, and relationship-building skills.
• Ability to work independently, manage time well, and adapt to crisis situations.
• Excellent computer skills including basic office programs and the ability to learn and utilize the HMIS database.
• Familiarity with housing programs, local resources, and HMIS is a plus.
• Valid driver's license and reliable transportation.
• Ability to travel throughout the 7-county service area of the Low Country Continuum of Care in a personal vehicle or company-provided vehicle.

RESPONSIBILITIES

1. Veterans Coordinated Entry Responsibilities

• Participate in bi-weekly Veterans By-Name List meetings and case conferencing sessions.
• Review and discuss Veterans identified through outreach to assess needs and ensure accurate tracking on the By-Name List.
• Make referrals to appropriate programs in alignment with established coordinated entry guidelines.

2. Case Management Responsibilities

• Meet weekly with enrolled Veterans to assess needs and monitor progress.
• Conduct comprehensive assessments to support Veterans in improving overall well-being and achieving housing stability.
• Facilitate access to behavioral health and medical care as part of the case management process.
• Ensure all Veterans receive information about available medical, mental health, and substance use services through the local VA and community providers.
• Assist Veterans with enrollment in H-PACT to connect them with comprehensive primary care and support services.
• Assist Veterans with medically complex needs navigate an appropriate housing plan.

3. Housing Case Management Responsibilities

• Assist participants in completing the Housing Barriers Assessment and Housing Preference Worksheet and develop housing plans tailored to each Veteran’s goals and housing needs.
• Connect participants to supportive services and mainstream benefit programs to promote stability and self-sufficiency.
• Refer Veterans to available permanent housing programs, when appropriate, to help them secure permanent housing.
• Initiate the housing location process.

4. Recovery & Relapse Support Responsibilities

• Intentionally engage Veterans to support recovery and address relapse risks, ensuring consistent connection throughout their participation in Bridge Housing.
• Recognize and respond to the impact of recovery and relapse on housing stability, adjusting service strategies as needed.
• Incorporate recovery-oriented approaches into housing plans to minimize the effects of substance use.
• Collaborate with Shelter Assistants and supportive service staff to keep Veterans engaged in the program and maintain housing upon program exit.

5. Documentation & Compliance

• Maintain accurate, timely documentation in HMIS in compliance with agency and funding requirements.
• Maintain compliance with outlined program requirements.

6. Program & Team Collaboration

• Participate in team meetings, case conferences, and staff meetings.
• Partner with community providers and VA homeless programs.
• Contribute to program development, evaluation, and continuous quality improvement.
• Attend relevant training on topics affecting homeless Veterans.
• Ability to foster a “warm hand off” with case managers once the Veteran exits GPD.

PHYSICAL, ENVIRONMENTAL AND SENSORY DEMANDS:

• Requires sound mental reasoning, sound judgment, and the ability to respond calmly and effectively in a crisis.
• Requires the ability to relate effectively to individuals experiencing homelessness.
• Requires corrective vision and hearing to normal range.
• Ability to move between service locations; ability to lift 25 lbs.
• Possible exposure to communicable diseases and vicarious trauma.