Vice President of Retail Operations

Join Our Team: Vice President of Retail Operations (Future Company Growth Opportunity)

Position: Vice President of Retail Operations (VPRO)
Sector: Retail Operations
Location: Athens,GA - Future Company Growth (Relocation across the southeast may be required for this role) - This role is for future territory growth. Location of the job is subject to change based on company needs.
Status: Exempt

Five Star Breaktime Solutions is expanding, and we’re looking for a visionary leader to join our team as Vice President of Retail Operations (VPRO). This critical role will guide the operational and financial performance of a branch/division, ensuring best-in-class customer satisfaction, seamless operational execution, and robust profitability.

What You'll Do

• Strategic Leadership: Oversee retail operations, driving customer retention, satisfaction, and profitability. Collaborate with corporate and regional teams to deliver superior service standards.
• Team Development: Manage and mentor operational leaders, including Directors of Retail Operations, Maintenance Supervisors, and Warehouse Managers. Foster open communication through regular meetings and updates.
• Client Engagement: Build and sustain strong relationships with top customers, addressing their needs promptly. Support sales activities such as presentations, grand openings, and retail space design.
• Operational Excellence: Ensure compliance with corporate guidelines for installations, merchandising, inventory management, and safety.
• Data-Driven Decisions: Review financial and operational reports to control costs, maximize productivity, and maintain inventory standards.
• Fleet and Facility Oversight: Manage the maintenance of fleet vehicles and building facilities to guarantee a safe, efficient work environment.

What You Bring

• Education: Bachelor's degree preferred or equivalent experience in retail operations.
• Experience: Minimum of five years in retail operations or a related field.
• Skills: Strong interpersonal, communication, and negotiation abilities. Proficiency in financial analysis, reporting, and budget preparation. Familiarity with systems like Vendsys, Smart HQ, and Lightspeed is a plus.
• Leadership: Demonstrated ability to mentor teams, solve complex problems, and execute company strategies effectively.
• Flexibility: Willingness to travel regionally, including overnight stays, and relocate as needed for the position.

Why Join Us?

At Five Star Breaktime Solutions, we are dedicated to fostering a culture that aligns with our mission and values. We value creativity, adaptability, and customer-centric approaches. Joining our team means being part of a dynamic organization that prioritizes growth, excellence, and innovation.

Ready to Lead?
If you’re a results-oriented professional with a passion for retail operations and a drive to succeed, we want to hear from you! Apply today to become a key player in our growth journey.

About Five Star Breaktime Solutions:

Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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